With a heavy heart I feel that it is my duty to tell everyone what this so called "caring" vet and center did to my pet and my family. On Saturday we had made an appointment to put our family pet of 16 years to sleep. Our dog has cancer, pneumonia and suffering with pain that increases day by day. We chose this facility because it was open on Saturday afternoon so that my husband, children and myself could all be together to say goodbye. We are very well aware of the process that would happen and had prepared the ourselves and the children for this was not an easy choice by any means. This location was not easy to find, our GPS sent us down several back roads to finally find the location. When we arrived on Saturday, we were 12 minutes late. The receptionist said she would have to go in the back to ask the provider if they could still see us. As upsetting as this was to my children it was still understandable, I myself work for a doctor and understand it is up to the provider to make the call, but most providers always make arrangements for the well being of the patient. This staff unfortunately did not. The receptionist returned after a considerable amount of time to openly tell my family in front of my 9 year old, that they were not willing to stay and would need to book us at another location the next day. If you have ever had to prepare yourself and your children to say goodbye to a beloved family pet then you would understand the trauma this clinic has caused our family, this was a major life event that will forever change my family. This clinic does not care for the welfare of animals or their family members, I would never recommend or trust my pet to this clinic. If the staff and veterinarians are not even willing to spend an extra 10 minutes for a major life event then think what corners they are willing cut in everyday simple pet care. I would not wish what my family just experienced on my worst enemy.