Heart of Texas Veterinary Specialty Center & 24 Hour Emergency Center

No one ever wants to need services from an Emergency Vet. The cost can be shocking, unless you've been through it before. Last week, my poor pup wasn't feeling well. Coalie had already seen our regular vet twice within a 7 day period. Thursday, late in the evening, we realized she was getting worse. Immediately, we decided to take her to an ER vet. We previously visited another vet in Round Rock (big mistake) and this time was no different. They were awful. I am so thankful for their crass and rude staff because had they not turned us away we would have never gone to Heart of Texas. This staff and clinic was the polar opposite. Attentive, sensitive, friendly, thorough, and empathetic! If I could give them more stars I would! Both vets we worked with and all of the technicians made us feel at ease. I cannot thank them enough for making such an awful situation, a little bit easier. Most of all, for taking such great care of Coalie.

I have utilized this Internal Medicine Specialty facility for months with Dr. Cheryl Wood, with ABSOLUTLEY NO POSITIVE RESULTS WHATSOEVER, AND AT AN

EXORBITANT COST AS WELL! My dog has diabetes and in NO WAY WAS SHE

ABLE TO REGULATE HIS INSULIN AS SHE IS FRANKLY AFRAID TO MAKE A MOVE. I BELIEVE THIS IS HER FIRST INTERNAL MEDICINE ASSIGNMENT

AND I THINK SHE NEEDS TO GO BACK TO SCHOOL TO LEARN MORE ACADEMICALLY AND ALSO LEARN HOW TO DEAL WITH PATIENTS AND THEIR OWNERS! Read on:



I know there are mixed reviews on the Emergency side of this facility, although my one experience there with a Vet NOT listed on their website proved to be of no help in diagnosing what turned out to be a serious Staph infection post a bilateral enucleation at an Ophthalmology practice, I do know their costs are exorbitant, but I do know too they did 'save' my girlfriends dog with emergency back surgery at a cost of about $3,000, but he is up and running these days.



My experience with Dr. Wood, the 'so called Internal Medicine expert' was fruitless in terms of helping my dog control his diabetes. I spent a small fortune there with absolutely no positive outcome. I left this practice because Dr. Wood REPEATEDLY REFUSES TO GET ON THE PHONE TO DISCUSS ISSUES OR QUESTIONS AND INSISTS ON FILTERING EVERYTHING THROUGH HER ASSISTANT MEG WHO THINKS SHE KNOWS IT ALL AND OFFERS HER OWN ADVISE WHICH IS AS I SEE THINGS NOT APPROPRIATE. In my opinion, THIS IS NOT A WAY TO RUN A PRACTICE, especially with a dog with very serious medical issues. She will never see you in person when you bring the dog in or when you pick it up after all day testing, and will talk to you on the phone ONE TIMEPOST A VISIT to discuss her findings, and that is it for direct communication. In finally, after months of dealing through Meg, I spoke up and then I was TOTALLY BLACK LISTED! The Practice ManagerJulia Marlin is a COLD, UNCARING AND TOTALLY NON RESPONSIVE PERSON with ABSOLUTELY NO COMPASSION WHATSOEVER FOR ONE'S PROVEN FINANCIAL SITUATION OR ANY CARE FOR THE ANIMAL. IF YOU CAN'T AFFORD THEIR FEES, YOU CAN FORGET USING THIS PRACTICE AND NO ADJUSTMENTS IN FEES ARE AT ALL POSSIBLE IN SPITE OF PROVING MY FINANCIAL SITUATION! Marlin's MOST OFTEN USED WORD IS "NO"!

DR. WOOD IS LIKEWISE THE ADJECTIVES I'VE DESCRIBED TO DISCUSS MARLIN. I would be VERY CAUTIOUS in choosing this Dr. Wood and this practice if your pet needs a specialist. She did nothing to help, but make me spend thousands of dollars there and put my dog through endless tests to IN NO WAY GET HIS DIABETES UNDER CONTROL. There are many other specialty practices here in the Austin and Round Rock area that have to my knowledge competent and caring physicians that you can talk to with your questions and concerns and who will allow you face to face meetings when you bring your pet into the practice. I would rate Dr. Wood way below the one star rating and ditto for Ms. Marlin who incidentally TOTALLY CONTROLS THIS PRACTICE. There is NO WAY you are able to find out who the owners of this practice are either, which for me puts up a huge amount of RED FLAGS! R. Sloan

My dog was recently bitten by a huge rattlesnake when we were on a walk. She became immediately VERY painful and swollen. I called my vet and they referred me to Heart of Texas for treatment. She was taken to get pain medication as soon as we got there, which I really appreciated. Dr. Cannon explained the treatment with anti-venom, and although it was expensive, the treatment really worked. My girl recovered and it was worth every penny. All the doctors and staff I spoke to seemed to care about Allie, and they did not mind me calling to check on her every few hours - even overnight. While it is true that emergency vet treatments can be expensive, I am very grateful for all they did for her and I highly recommend them.

Our almost nine year old dog, Emmie, started having seizures for no apparent reason about 6-7 months ago. Our regular clinic went above and beyond to try and help Emmie, but just couldn't get a handle on her seizures. They sent us to Heart of Texas. They have been wonderful to our Emmie! She has had to make a few emergency trips there on the weekends and at night, and I have never been more relieved to know they were there and open 24/7. Emmie is an abuse survivor, and is extremely scared in any setting other than home and with her family, The staff at Heart of Texas are so understanding and compassionate when they care for Emmie... it makes it easier when we have to leave her there. We know she is in good hands. If you ever need help with a special problem, or help in the middle of the night or during the week-end, they are the best place to take your pet.