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Minnesota Energy Resources

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Business Details

84

years

in Business

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info:
Minnesota Energy Resources is a natural gas utility firm serving over 211,000 customers in Minnesota. It transports approximately 76 billion cubic feet of natural gas annually across the distribution system, with approximately two-thirds of that volume flowing to large volume customers. It operates in 51 counties and 165 communities throughout Minnesota. The company offers various services, such as billing, payment, start or stop service, natural gas rates and programs energy information system. About 45 percent of the capital expense of the company relates to integrity projects that include repair and replacement of the system, costs associated with moving network assets in response to state and local road projects. Minnesota Energy Resources purchases supplies and materials through the supply chain services at its parent company, Integrys Energy Group.
Extra Phones:

Primary Phone: (651) 322-3605

Phone: (651) 322-3605

Phone: (651) 322-4775

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Payment method:
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AKA:

Minnesota Energy Resources Corporation

Categories:
Propane & Natural Gas, Gas Companies, Air Conditioning Contractors & Systems, Heating Contractors & Specialties

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Reviews

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Posted: 9/4/2015

Overall

Apparently the days of Customer Service are long gone and Mn Energy Resources is proof perfect. This winter my mother's house froze and because she had hot water heat, it caused $20k worth of damage, ruining not just the furnace and breaking pipes, but also fixtures, carpeting, etc. A month prior, our caretaker went into the house and it was 83 degrees. Our bill for a 1000 square ft house was over $300 so we called and had a tech go in. He diagnosed a bad thermostat and eventually replaced it. We had him come in and check again and according to him, the temp had returned to 60. Shortly after, the house froze. Our insurance company tried to contact Mn Energy to discuss and I tried to get the tech notes from Customer Service. In every case I was told the Field Office had them and would get them for me. In one incident I had one of their reps yell at me until I asked for her supervisor. I understand they were anticipating a lawsuit, but sometimes you just need to do the right thing. My mother still mourns the loss of her home. She's 91 and felt that at least she still had a home to call her own. The insurance settlement wasn't much and with depreciation really wasn't enough to cover everything that needs to be fixed. They never followed up with her, continued to Bill her, though of course the gas is currently turned off. I feel like this company epitomizes what's wrong with corporate America.

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Minnesota Energy Resources

2665 145th St WRosemountMN 55068

(800) 889-9508

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Minnesota Energy Resources

2665 145th St WRosemountMN 55068

(800) 889-9508

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