Our home warranty company, American Home Shield, automatically assigned Stilwell Plumbing to my case.
I had a slow drip from a copper pipe. The pipe was part of a closed baseboard heating system connected to my boiler. The pipe was easy to get to, exposed in an unfinished basement. This was clearly spelled out in my work order. It's not a hard repair.
I was told Stilwell Plumbing would contact me. We waited two weeks - they never called or emailed. No voicemails. (I never miss a call - I'm always on call for work.)
Stilwell told the home warranty company that we refused to answer their calls. We finally called Stillwell and scheduled an appointment.
The plumber arrived, walked into my house, looked at the pipe, and stated they don't work on heating systems. I asked why the company even accepted the work order, as they don't do this type of work. The plumber blamed it on a secretary. Then they left. He never removed a tool from the truck.
We had to make multiple calls with the home warranty company because Stilwell Plumbing marked the service as completed. Eventually the home warranty company charged us a $75 copay because Stillwell "diagnosed the problem." We were never able to get out of this fee.