- BBB Rating:
- Extra Phones:
Primary Phone: (410) 391-4040
Fax: (410) 682-2158
Fax: (410) 682-2100
I've worked in the Whitemarsh area for 9 years in hospitality. Every time I've called to have a ride scheduled for a guest they woman answering the phone was very rude. Not only did she hang up on me while I was still talking, I had to call back multiple times because she either sends them to the wrong location or they're late. As a suggestion, maybe get the correct ETA of the driver rather than making it up yourself. She doesn't have you hold to check the ETA of the driver, she ju...view morest says "he'll be there right away" or "they're on the way" before blatantly hanging up on you. Today for the first time I called back and told her she was not to hang up on me and I got the name of her manager. Apparently it is Pam, and apparently Pam does not have a last name. Also, Pam only comes in around 4am in the morning. Might just have to wait up to speak to Pam and express my concern for her company as a whole.view less
I always place my booking for a cab several hours in advance and sometimes even days...regardless, they are always late! And it causes a lot of stress for my kid who needs to be picked up for after school activities. They have a monopoly in the area so I'm sure the service will remain as it is, i.e. incorrigible and horrible! :(
Very disgraceful, the worst experience in my life. The dispatcher was very rude. I waited for over an hour and still did not show. Someone needs to take customer service training. I hope the proper people are reading the post, because something needs to be done. I would give them no stars if I could.
The woman in charge of it all is completely rude. I told her I needed a lift and she replied with, "I'll see what I can do," in a very rude tone and hung up before I could even reply. Obviously she wasn't making any effort to supply me with a cab since she didn't get any of my information. Not only that, but they never show. They were supposed to show up forty minutes ago to take me to college. This happened two days ago too. They're the most unreliable taxi service I've eve...view morer used.view less
Called 3 times before getting picked up ... driver was obviously under ther influence of some kind of substance and or booze. If you don't mind taking your life in your own hands then call this company. offer the person answering the phone a ""TIP"" and you'll definatly get picked up quicker................ the Worst Call someone else!!!!!
twice i called this company and they left me waiting for almost 2 hours. both times they tried to tell me that they had already been there,but i was outside watching and they did not come. i called back 4 times both times. they hang up on you before you are done talking and payphoes are not cheap. they used to be reliable and i always tip, i dont know what the recent lapse in good service is all about but i hope it is not a permanet thing. my children and i had to walk home last night ...view moreafter waiting almost two hours 8:30pm-11:00pm and we had heavy stuff. they really let me downview less