i have been to this pharmacy several times since moving to Rome two years ago and have always found the staff to be friendly and courteous. The wait time was never long, which is important when you are not feeling well. I always enjoy browsing the gift sections and appreciate that I am welcome to do so without anyone pressuring me to make a purchase.
This is a clean, nice store, and they don't make you WAIT on your prescriptions - usually I have had mine within just a few minutes. I've NEVER had a long wait, or a strange 'forced' wait when the store was empty - you know there's no one in line, but it seems like they make you wait 20 minutes so you will shop? This Rite Aid does NOT do that.
This is a great drug store to shop - they staff is very good and helpful and GLAD to see coupons - no coupon nazi's here! When you do really well, they act like they are glad for you. The store is always clean and I always find what I am looking for in stock. The extra value bucks program is really nice - make sure to check the circulars!