My name is Lana. I am one of three managers at Lux Nails and Spa. First, I would like to apologize to any clients we have had that had a bad experience. We here, at Lux Nails and Spa, take such pride in providing great service to those who choose to be serviced at Lux. Secondly, for those who have had to experienced a long waiting time, I highly recommend making an appointment and being prompt. We value our clients business. Our clients take their time to schedule an appointment with us, therefore, clients with an appointment is our first priority. Our weekends are very busy due to large parties, and while we accept walk-ins, please understand there is always a wait because of our client's appointments and/or holiday events. We would love to service everyone immediately and provide the best service we can to please everyone, but with a limited staff of 13 manicurists, we can only service so many clients at a single time. I take my job very seriously as the manager at Lux Nails and Spa. I will do my best to provide a safe, clean, and comfortable environment for my clients. If there is any one of my staff or anything that would make a single client feel otherwise, I would like to be informed. I want to improve the experience for everyone. Lastly, for those accusing Lux Nails and Spa's staff for speaking negatively about a client in another language, please get in contact with me and explain to me their situation and send me the proof. This is not something I take lightly. I would like to resolve this issue as soon as possible. Also, our wine bar is a new addition to our salon, it is to enhance the experience for our clients. Our wine bar is in front, open, and clean for all clients to observe. Thank you for taking your time and understanding our salon a little better. Lana
3303 S Pinnacle Hills PkwyRogers, AR 72758
From Business: Spa Botanica is a full service spa and salon located inside Embassy Suites, Rogers, Arkansas. With a world class facility including seven facial and body treatment …
I have been going to Lux nails for years. It is a clean and friendly establishment. I would recommend it to anyone. Over the years it has gotten very busy. If you want to get faster service you need to make an appointment do not walk in. A majority of your nail salons are run by foreigners and speak a different languages so if you are not perpared for the language barrier than go somewhere else, but most of the ladies here work hard and long hours. Sometimes they may be tired after 10 hours of work, so I hope everyone can understand. But everytime I have visited this place they are all very nice.
I have been to many nail salons in the past but none of them were to my liking quite as much as Lux. Lux is one of the cleanest salons that I've ever been to and the customer service is outstanding. All the employees are very friendly and professional. The new wine bar is also an excellent addition, it really creates an atmosphere of elegance and relaxation. If anybody has been in the same position as me, I really reccommend Lux salon. You won't be disappointed!!!