New Hope Animal Hospital, A Thrive Pet Healthcare Partner

Same day appointments. They take walk ins which nobody does around here. They are open late on Saturdays. They will work with your budget and not make you feel bad if you really don't have the money. No charging allowed though but no vets do that any more which sucks. But they do care about your dog. They finally seem to have people working that care. Before people just seemed like they wanted to be somewhere else. I am happy with them and will continue to bring my dog.

I would never take my puppies anywhere else. I LOVE the staff at this hospital! They are so great at what they do. Thank you New Hope...my babies thank you too! =)

i REALLY LIKE DR. SHIVELY AND FEEL HE IS GENUINE CONCERNED FOR THE ANIMALS BUT MY PROBLEM WITH NEW HOPE IS THERE CONCERN FOR MONEY OVER THE PET. MY DOG HAD A LUMP THAT WAS GROWING RAPIDLY i BEGGED TO HAVE REMOVED WHILE IT WAS SMALL. YES SHE WAS DIAGNOSED WITH DIABETES THAT HAD NOT BEEN STABLE BUT THE LUMP WAS TRIPLE SIZE IN TWO MONTHS OF GOING TO NEW HOPE AND IF I WOULD NOT HAVE DEMANDED REMOVAL BEEN INTO HER GROIN MUSCLE IN ANOTHER WEEK. WHEN I FELT THIS IMMINENT THREAT AND SURGERY WAS SCHEDULED IMMEDIATELY, I HAD MOVED MONEY TO MY ACCOUNT TO PAY THE ESTIMATED QUOTE WE DISCUSSED. DUE TO SAFETY ADDITIONS I APPROVED, THE SURGERY WAS ALMOST DOUBLE SO I HAD TO DUE A BALANCE TRANSFER ON A FRIDAY AFTERNOON THAT WAS COMPLETE IN RECORD TIME BUT WOULD NOT BE AVAILABLE UNTIL MONDAY. I TOLD THE BILLING GIRL AT NEW HOPE I WOULD PAY HALF WITH CREDIT AND HALF WITH CHECK AS TRANSFER WOULD NOT BE DONE UNTIL MONDAY. IMMEDIATELY SHE STOPPED PROGRESS AND HAD DR. SHIVELEY COME TALK TO ME ABOUT THE MONEY AND SAID SHE WOULD NOT TAKE A POST DATED CHECK. I TOLD HER IT WAS NOT TO BE POST DATED JUST DEPOSIT MONDAY BEING IT IS A WEEKEND I DID NOT THINK IT WAS A BIG DEAL AS MOST BUSINESSES DO NOT DO WEEKEND BANKING BUT IT WAS SO IN THE MIDDLE OF THE TRAUMA AND STRESS I HAVE BEEN OVERWELEMED WITH FOR OVER 3 MONTHS NOW CONCERNING HER HEALTH AND WITH HER HAVING TO HAVE THIS SURGERY TODAY WITH THE REMOVAL BEING PUT OFF SO LONG, I AM FORCED TO RUN 40 MINUTES BACK TO MY HOUSE AND COUNT UP EVERY SINGLE PIECE OF CHANGE I HAVE LAYING AROUND. THEN WHILE WAITING FOR A CALL ON HER CONDITION, ANOTHER PERSON HAS THE NERVE TO CALL AND TELL ME A NEED TO GO TO A BANK TO HAVE THE CHANGE COUNTED. THEN TO MAKE MATTERS WORSE, SHE HAD TO GO BACK AND HAVE EVERYTHING REDONE ANOTHER $500 AND STILL NOT BETTER AND NOW AS I WAS CONCERNED WITH IN THE FIRST PLACE, HER LEG IS HURTING HER. I AM FURIOUS THAT I WAS IGNORED AND TOLD REMOVING THIS LUMP WHEN IT WAS SMALL WAS SO TRAMATIC THAT I FELT HER LIFE WAS MORE IN DANGER AND I WAITED UNTIL IT BECAME TRAMATIC. I AM FURIOUS THAT MY HEALTH WHICH I HAVE A STRESS RELATED CONDITION IS AT THE POINT I AM ABOUT TO BE HOSPITALIZED AND MY BABY IS IN SO MUCH PAIN AND COMPLICATIONS THAT COULD HAVE BEEN AVOIDED IF SURGERY WAS DONE WHEN THIS LUMP WAS 1/4 OF THE SIZE, AND I AM FURIOUS THAT THE MONEY GRUBBING RECEPTIONIST COULD EVEN SAY IN THE SAME BREATH THAT MY PETS HEALTH IS THERE ONLY CONCERN BUT THEY NEED EVERY SINGLE PENNY THAT DAY OR SURGERY IS CANCELED AND WOULD NOT EVEN CONSIDER TAKING A CHECK THAT WAS PERFECTLY GOOD BY TIME A NORMAL BUSINESS WOULD MAKE A DEPOSIT ON MONDAY ESPECIALLY AFTER THE SURGERY WAS DOUBLE THE COST DUE TO BASIC SAFETY MEASURES NOT BEING INCLUDED IN THE ORIGINAL QUOTE LIKE IV FOR EMERGENCY AND OTHER STANDARD THINGS YOU THINK EVERY SURGERY NEEDED. I AM BEYOND FURIOUS THAT EVERYONE IGNORED MY CONCERNS OF A LUMP THAT WAS RAPIDLY GROWING AND WAITED UNTIL IT BECAME A MAJOR ORDEAL AND I AM TERRIFIED THAT FOLLOWING THERE ADVICE AND MY FAILURE TO ACT DESPITE KNOWING DEEP IN MY HEART IT NEEDED REMOVED HAS DOOMED MY BABY NO MATTER HOW MUCH MONEY I AM WILLING TO SPEND. SHE IS MY LIFE AND SHE DOES NOT TRUST ME BECAUSE SHE TOLD ME SHE NEEDED HELP AND I PROMISED SHE WOULD GET IT THEN WAITED TOO LONG AND I CAN'T BLAME HER AND DON'T KNOW WHAT TO DO, I TRULY FEEL AFTER THE WAY THEY REACTED WHEN I ASKED TWO DAYS TO PAY HALF THE MONEY, THAT MONEY IS THE MAIN CONCERN OF THIS PLACE NOT MY BABY.