Woke up in the early morning without heat. Called for service and the guy was first to show out of 5 other local companies. Got right to work and in less then 30 minutes got the furnace back running again. Just a broken ignitor. No upselling, did not try to get me to buy a new furnace (almost 15 year old unit) and the guy was friendly and did excellent work. Would definitely call back for service in the future.