I have ordered twice now from Rockwall Bakery and BOTH times have been sorely disappointed. The first time I order was in June 08. The cake was not there when I went to pick it up, they gave it to anoher customer, then tried to find it, once found the decorations were 50th wedding anniversary decorations instead of western birthday decorations, which multiple emails specificed!
The second order was for my son's BIG 1 birthday (jan 2009)- the cake was supposed to be a sheet cake with a matching smash cake. They delivered a poorly decorated 1/4 of a sheet and NO SMASH CAKE!!!! The decorations looks last minute and thrown together. Extremely sloppy cake decorating ablities. This is even with multiple items including invitation and outfit sent in to color match - yet NOTHING MATCHED!!
I would of been better off ordering from Kroger in the first place to skip the heart ache and disappointment, which is what I had to do in order to get a cake for my son's birthday!
I WOULD NOT ORDER ANY SPECIAL OCCASSION CAKE FROM THEM PERIOD. THEY LACK PROFESSIONALISM, COMMUNICATION, CUSTOMER SERVICE, AND SKILL... THERE CAKES WERE HORRIBLE AND THE EXPERIENCE WAS EVEN WORSE!!!!!!!!!!!!!!!