Although my husband can hear more now, the most expensive hearing aids they have still show in his ears and break easily. Since we live 48 miles away it's fairly difficult to get to the store to have repairs, etc. done. When we are in town for church on Sunday and trying to get service on our way home, they are NEVER in the center until 2:00. If you live in the vicinity and have time to work with their hours, it would merit 4 stars, but since we don't and have to accommodate their hours I give it only a 3.