Merchant's Tire and Auto Service Center

I had a great experience here. Everyone who helped me were so friendly and helpful. I would definitely come back.

I would give zero stars if I could. Do these guys actually do anything all day but look at their cellphones? Made an appointment in advance for an alignment at noon and was told to pick up the car at approximately 130-200pm. Watched from my office across the street as the car went untouched for two hours. Walked back over, asked if the car was ready or would be ready soon, sat down in a chair as the gentleman at the desk went in to the shop and spoke to a few of the employees. I sat in the chair watching this manager walk about, fill out paperwork, come back into the waiting room, and help other customers for fifteen minutes before I stopped him to ask if the alignment was done. Judging by the conversation and gesticulation towards the shop employees that followed, the manager was powerless to motivate the workers. The manager returned to the waiting room to tell me the car was next up for an alignment. Not one to make a scene, I requested my keys, took my car, and returned to work. The one star goes to the manager for speaking to the workers and being honest about whether or not my car was ready.

I took my vehicle here 3 weeks ago out of necessity to have a screw in my tire repaired on a Sunday morning. The location is close to where I live, and I needed to take my car on a trip the next morning.



The service was quick - I was in and out in an hour. After I left, I had a tire that was patched - and a wheel that was gouged with a bent bead and a bend laterally which made the car shake. I brought the car back immediately, and the manager offered to repair the wheel if I took it off an brought it to them for 3-5 days. This was not acceptable to me - I brought a pristine car with 12K miles on it, and I wanted the wheel replaced. After a week of discussions with the manager and Merchant's Tire corporate, they agreed to replace my wheel. I took the car back last week and got the wheel replaced with one from the local Mercedes dealer - I was in and out in under an hour.



Tonight, I come out and find my tire flat again. When the tire pressure monitor/valve stem was installed, the installer did not tighten the nut down properly. Tonight, it came loose and left me with a flat. This type of sloppy work is not only negligent, but it is dangerous - had it been at highway speeds it would have essentially been a blowout.



Think twice - if they can't get something like a simple tire patch on a modern car right, do you really want them changing your oil or doing something more in-depth to your car? I only wish I had read the other reviews on the internet prior to taking my car there - I would have went elsewhere.