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Big Tow

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Business Details

BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

General Info:
Big Tow Auto Transport is a family owned and operated organization that provides full service automotive towing, transportation & recovery. Our service areas include Frederick, Germantown, Rockville and all of Montgomery County Maryland including Bethesda, Chevy Chase, Damascus, Kensington, Potomac, Gaithersburg and Silver Spring.
Services/Products:
Our Towing Services Include: * 24 Hour Road Service * 24 Hour Towing *Automotive Transportation* Accident Assistance * Flat Bed Service* Lockout Services* Flat Tires * Jumpstarts * We Provide Towing Service for Cars, Vans, Trucks and Medium Duty Trucks As Well As: * Accident Recovery* Commercial Accounts* Fleet Transportation & Management* Motorcycle Towing* Removal of Junk & Unwanted Vehicles * Snow Removal * Graffiti Removal * Parking Lot Striping & Curb Painting
Brands:
chevy
Payment method:
visa, master card, cash
Amenities:
We offer transportation & management for organizations with fleets, dealership & rental car companies.
Categories:
Auto Repair & Service, Automobile Transporters, Automotive Roadside Service, Towing, Automobile Salvage, Snow Removal Service, Locks & Locksmiths, Automobile Parts & Supplies
Other Information:

Wheelchair Accessible: Yes

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Reviews

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06/29/2016

Overall
Expertise
Selection
Service

This company is garbage, they're a rip off, and should be shut down immediately.



Our cars were on a tow list last month for a HOA fee being a few days late, it got paid, the list was updated, but apparently not given to drivers on their first night back in our lot after two weeks when paving was occurring at our development. They towed both of our cars out even though we were not on the updated "to tow" list. HOA even confirmed it with us and the woman working the desk at Big Tow had the updated list, but the drivers didn't.



So now we have to wait at their convenience on a work day to have our cars towed back as soon as two trucks are available, or walk the 4 miles to get to their lot to pick our cars up ourselves. And there is no compensation for time or money lost?

06/29/2016

Overall

I am Living at Gables Upper Rock for the summer. The tow truck driver watched my daughter park along the street (in residence parking only with permit). She walked inside the building to drop of an item and returned 20 minutes later to find the car towed. 20 min and $135 later. We all have jobs to do, but to sit around and wait and watch is down right dirty. Then I followed him towing another car going 55 mph in a 40 and about wrecking going around a turn. Then

12/01/2015

Overall

There are a lot of regulations in this state. This company is knowledgeable about them and they abide them. They are professional, provide attention to detail and are awesome to work with. I would recommend them to anyone.

04/07/2013

Overall

These guys also illegally stole our car from our parking spot.



We have a parking pass for the spot in our apartment complex, and had sold our old car on a Friday evening. Saturday night, my wife parks our new car in our parking spot at around 10pm, with our parking pass clearly displayed, and by the time we're up and out for church the next morning at 10am, the car is gone.



What's worse, the contract they're operating under clearly states that the vehicle in violation of parking rights (our permit didn't match our tags...*eyeroll*) is to be given 24 hours notice BEFORE the car is towed. We were not given even two hours notice. Plus, there is no management to notify that we had changed vehicles, as they do not work on Sundays, so the soonest we could have even done this was Monday morning.



Now they say we've got to pay to get our car back. Well, I can tell you either my apartment complex will be picking up this bill, or we're moving out next month due to breaking of our lease.

12/07/2012

Overall
I thought my car was stolen at...

I thought my car was stolen at first, but then realized that it was towed. At first, I was really angry. When I called Big Tow, they were very professional, informative and let me know where they had picked up the vehicle and why. When I had realized I parked in a no parking zone, I could only be angry at myself. They were really friendly and nice about releasing my car. I sure will watch where I park in the future, but I would certainly call them first for any of my towing needs.

10/22/2012

Overall
As a property manager, towing ...

As a property manager, towing is a necessary evil. It is very difficult to find a company that is there when you need them, has a professional staff, performs patrols and goes above and beyond when residents are in need.



I have not had one problem with working with Big Tow. They have helped map out a parking plan, been accomodating to the residents when people park in their reserved spaces and helped enforce the parking rules in our community. There have not been any reports of damage to vehicles. In addition, they are always willing to answer any questions or resolve any issue. I highly recommend any property manager or other organization to try them out.

Overall
Illegally stole vehicle

This towing company illegally lifted our vehicle from our bought parking space in our condo. My wife is 6 months pregnant and we were on our way to the hospital. As it turns out they took it due to expired tags. After I paid and showed Stan that the registration said it hadn't expired yet because we just bought the vehicle a week ago he screamed get off my lot. The police couldn't do anything about it because apparently they do it all the time and it was the third time that week they'd been called. Beware of this info before you contract a corrupt company who hires little teenagers to run their business.

08/07/2011

Overall
great service i had my car tow...

great service i had my car towed and they were very professional

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Big Tow

375 Derwood CirRockvilleMD 20850

(301) 200-5045

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Big Tow

375 Derwood CirRockvilleMD 20850

(301) 200-5045

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