This company is garbage, they're a rip off, and should be shut down immediately.
Our cars were on a tow list last month for a HOA fee being a few days late, it got paid, the list was updated, but apparently not given to drivers on their first night back in our lot after two weeks when paving was occurring at our development. They towed both of our cars out even though we were not on the updated "to tow" list. HOA even confirmed it with us and the woman working the desk at Big Tow had the updated list, but the drivers didn't.
So now we have to wait at their convenience on a work day to have our cars towed back as soon as two trucks are available, or walk the 4 miles to get to their lot to pick our cars up ourselves. And there is no compensation for time or money lost?