Business response to Jackie H.: While we understand the frustration that results when one's golf car fails, we respectfully disagree with this customer. The first time the customer had indicated problems with her car was in 2010. After we installed batteries and the car continued to have issues, we provided 3 hours labor at no charge to diagnose, adjust, and solve a potentiometer problem. The customer's statement that we told her there was "nothing we can do about it" is simply not true, which is clearly supported by our client records and invoice. We went the extra mile to help the customer, at our expense.
The customer scheduled a service call 4 years later for her 25-30 year old Melex; the car did not run on-site, had 3 flat tires, and the batteries were weak and 4 years old. We told her it was likely the batteries but we couldn't be certain since we couldn't drive the car since it had one tire off the rim and the batteries were under-charged. We suggested that we bring in the car for a full diagnostic, for which the customer chose not to and instead she paid our minimal service call fee of $50.
The customer then decided to purchase her own batteries and have a full diagnostic done elsewhere. The customer then demanded that we refund her for the service charge and threatened to take us to small claims court for not refunding our $50 service call fee. When we explained that we could not refund the nominal fee the customer became hostile and has chosen to vent at this site, the BBB, and elsewhere. We then provided the BBB our documentation and they have since closed the case and noted that they agree that we handled the situation correctly.