I took 10 girls there for my daughters bday. Since we have food allergies we chose not to do their party package which included pizza. The staff was very friendly and helped me to purchase 90 minute jump passes early to ensure our jump time. When we arrived check in was smooth and the place was clean. My only complaint was that sky zone allowed 2 out of their 3 areas to be reserved for private parties. I understand that everyone has the option to reserve areas, but on a busy day closing 2 areas made it frustrating for a lot of guests. The lines to enter each zone were long. Also the private parties were able to bounce in open zones, but we could not bounce in their reserved zone. So many of the open jumpers were waiting on private party jumpers to exit the open jump zones. In the future it would be better is sky zone only closed 1 area for private parties at a time during peak hours. If they had managed this better I would've given them all 5 stars.
Great place for people to get exercise, however, a little pricey and at times unsafe as they don't limit the number of people in the trampoline area (they only specify one person per square) so there are a ton of people trying to get to one square at the same time. Some big kids really trampled a few littles :(
We came here for my child's birthday party, and they did a good job keeping things together and organized, but the invitations they said were included in their package never had any envelopes to go with them. Also, for a child's birthday party, the cost was fairly high in comparison to other party-places.