Let me start out by saying you guys provide EXCELLENT service. Your service is always up and running, and whenever I call your company you always answer. The voice on the phone is PROFESSIONAL, POLITE AND VERY HElPFUL .Your company saved my families Christmas. My husband was planning to travel by Greyhound from Chicago to Rockford Il he arrived at the terminal 2 hrs early and was sold a ticket.10 minutes before departure time they cancelled his bus on Christmas eve.I was already in Rockford , so I called VanGalder and right away I was informed that a bus would be leaving the Amtrak station in 15 minutes headed for Rockford.My husband was able to catch it and be here for the family & friends Christmas eve party. Thank you for caring about your customers. Merry Christmas and may ALL the Van Galder employees have a very Happy and BLESSED NEW YEAR!