I am delighted to express my appreciation to the Foundation Financial Group in particular to Alexandria (Allie) Butler regarding my recent and most rewarding experience with refinancing my home mortgage. I attempted to refinance my mortgage last year with another lender and quickly became frustrated to the point that I cancelled the entire process even after paying for an appraisal on my home. I really went into the current loan process with very low expectations. In fact, I had no real intentions of going through the entire refinance process thinking "Like One Financial Group Like Them All". What could possibly be different from my previous experience? Little did I know I was up against a real professional, Ms. Allie Butler, a loan officer with Foundation Financial Group. I really challenged Allie to explain why refinancing my home would be any different this time around. She really went to work on me by explaining why refinancing my current home loan made good business sense. In addition to the high interest rate, I was paying on my present loan (7.5%) and the amount of money I had already paid out for 17 years the loan had been in effect my situation was a clear no brainer not to refinance. Allie, your diligence in completing the loan and all the associated paper work is greatly appreciated. You were very knowledgeable and regardless of the questions I raised you were always ready with a timely response. The entire loan process was fast and efficient and I am very pleased to have had the opportunity to work with you. You have a very pleasing personality and warm sense of humor in fact that won me over many times to your way of explaining what was best for my situation. I would strongly recommend you and Foundation Financial Group to any of my family, friends and associates that are considering refinancing their homes. As for outstanding customer service, I rate you a twelve (12) on a ten (10)-point scale. "Keep up the good work".
1200 Pittsford Victor Rd Suite 100Pittsford, NY 14534
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Just wanted to take a moment to express our sincere appreciation and gratitude to you for helping us refinance. We began trying to find a company in February which not only provided the lowest interest rates and points, but truly exceptional customer service and support. You were actually the first Loan Officer we spoke with concerning this process, and we were extremely happy with your total dedication and commitment to your customer. I can't believe you took time out of your weekend at home to speak with us, and answer questions. However, at that time, we needed to satisfy our requirement to "shop around" to try other companies just to make sure we were doing the right thing. After contacting at least 4 or 5 others, and waiting days/weeks for a response, combined with their total lack of concern/care for customer relations, we contacted you again. I can't begin to tell you how pleasant our experience has been with you and Foundation Financial Group. We closed last night, which by all accounts, must be a record...less than 2 weeks. If they hang photos of your staff on the wall in your office, they should have a banner under yours which reads, "Bridget Barber - Dedicated to Truly Exceptional Customer Service"! Thanks again for all your time and efforts in our refinance. We know we are not just a number with you and Foundation Financial Group....we are real people!
Just wanted to say thanks to you and Foundation Financial group. You were able to get me approved when nobody else could. I was about ready to give up trying to refi my 10% loan when I rec'd the call from FFG. I was handled very professionally and couldn't be happier with the end result (3.7% vs 10%). You and FFG surely made it happen for me and my family and I can't thank you enough! I'd be happy to be a reference for you and FFG.. I worked on reestablishing my credit for years after some tough times, and even though my scores and income were good enough to qualify for approval, the other banks still felt I was too risky. Within minutes of reviewing my credit history and examining the negative marks still on the report, you felt that you could get it done. Being I had heard that several times before, I was skeptical. You and FFG knocked 8 years off my mortgage and dropped my payment by 1,000 per month! I have to admit, I was impressed and thankful that I had the opportunity to work with you and your organization. ------ Mike and Erin M.