Dr Babak is outstanding! He's treating my mother (E.S.) for a blocked artery (95%-98%; R neck) & he asked that a family member accompany mom for the appointment that would review her MRI results & needed surgery. Dr. J. immediately made you feel welcome / comfortable. He not only went into detail (verbally) about the issue but he took the time to find the MRI scans and showed us pictures of the blockage. While it is a serious issue, the doctor remained positive and offered encouraging solutions. He makes you feel hopeful. He said around 2% of these operations do have problems, however, he personally has less than 1.5% problems with his operations. He has a great track-record! Something you want a doctor to have. Dr. J. takes plenty of time with you and he asks over and over if you have any questions. You never feel rushed. So, he's very knowledgeable, experienced, compassionate, helpful, friendly....everything you want your doctor to be. I cannot recommend him enough!
The staff and doctors are remarkable, personable and caring. I have been to 4 different optometrists' offices in the Rochester areas over the last 10 years and Eye Appeal is by far the greatest. The doctors take the time to inform you about everything. Jaime was the one who tested my eyes and she had me try a variety of contact lenses until I was satisfied (I hadn't even considered changing lenses, but discovered a different lens was better and cheaper). She was truly invested in finding the best 'fit' for me. When it came time to order glasses, Mark informed me of all options and prices (with other offices they usually just suggest the highest-priced lenses without explanation) then took the time to meet with me to fit my glasses perfectly - Mark wouldn't let me leave until they were a perfect fit. I have never been treated so well by all members of a staff. I give Eye Appeal my highest recommendation.
What a great experience, start to finish! The front desk staff was very welcoming and friendly and registered me promptly, even though I chose to come at a very busy time. Although I had a little wait (15 min), not having an appointment I felt that was pretty quick. My DOT physical was efficient and the instruction I received with regard to my paperwork was very clear. Thank goodness they told me that I needed to bring my medical certificate to the DMV or I would have assumed that they were going to! I will also recommend their Urgent Care services as I saw a very ill woman treated quickly and with much care. Thank you! I'll be back!