The staff and doctors are remarkable, personable and caring. I have been to 4 different optometrists' offices in the Rochester areas over the last 10 years and Eye Appeal is by far the greatest. The doctors take the time to inform you about everything. Jaime was the one who tested my eyes and she had me try a variety of contact lenses until I was satisfied (I hadn't even considered changing lenses, but discovered a different lens was better and cheaper). She was truly invested in finding the best 'fit' for me. When it came time to order glasses, Mark informed me of all options and prices (with other offices they usually just suggest the highest-priced lenses without explanation) then took the time to meet with me to fit my glasses perfectly - Mark wouldn't let me leave until they were a perfect fit. I have never been treated so well by all members of a staff. I give Eye Appeal my highest recommendation.
The Ridge Road Rochester Optical is Rochester's largest collection of prescription sports eyewear. It also has a large selection of top designer frames. The Optometrist, Dr. Vadim Guy is certified by InfantSee, a nation-wide program to provide free vision screenings for infants. I purchased a pair of WileyX "Jake" sports protective glasses with digital lenses for racquetball. My game immediately improved. I highly recommend Rochester Optical for families and individuals, especially those who need eyewear for sports.
I've always had good experiences, but this one was the best! After my frames randomly broke, I emailed the office, and had a response within an hour (late at night). Within a week my frames had been replaced free of charge, even though the warrantee was expired - the manufacturer still took care of it. So glad they were recommended to me four years ago!!