I have used this company on many occasions when I was an OTR Truck Driver and always received the most courteous and prompt service. I have used many taxi services prior to Market Place and for the most part, was either always late or their cab smelled to the high heaven, and of course can't speak english. Over a period of time I got the chance to meet the owners Al & Art, and both are great people to know. As a matter of fact I even left the trucking industry, to learn the taxi business and ventured as an independent (owner-op) with them. They were up front in reference to the phenominal cost/s and potential income of the business, which if you knew the trends in the business you would appreciate these guys! Needless to say I went back to trucking due to my choices. The bottom line is these guys are like family, and it goes both ways employee to employer and employer to employee, they will treat you right and offer the exceptional service all the time.
I want to thank you and your team for the exceptional service provided last week. Airport Taxi is absolutely exceeded my expectations and I look forward to contacting your company in the near future for any needs my friends, family or I may have. Your team (specifically Molue) was extremely helpful in working with me to schedule and then subsequently adjust my needs due to inclement weather and changing flight schedules; I appreciate that very much. Also, because this service was a pre-scheduled/I was not sure how well the process would work here. My guest was very impressed with the service and cab provided, and found the entire trip to be highly convenient and enjoyable. Thanks for making the experience a pleasant one. Again, I appreciate the superior level of service provided and look forward to contacting your company in the future. Regards,
Excellent service. We needed to have a 4:30am Saturday morning pickup from Greece and taken to the Amtrak station. Called the day before for the pickup. Cab was on time and was a clean, minivan and a very accommodating driver. Advised the driver that we would be returning on Monday late afternoon. He told us to call him when the train was leaving Syracuse, which we did, The closer we got to Rochester, the weather went from bad to worst. Extreme cold (15 deg) and snow and windy. We arrived at 6:00pm, and cab was there waiting and tailgate open, The luggage was quickly loaded and we made the drive home on very dark, icy, snowy near blinding conditions. Driver carried our luggage up our unplowed driveway. Five Star Taxi will be in my contact list from now on. Thank you, Ron and Donna.