I'm usually a 5-star fan of Enterprise Rent-A-Car, but was a bit disappointed, a week ago, when I went to rent a car from them. I set up my reservation online, and called the rental office the morning of the day I wanted the rental, to set up a time for them to come pick me up, as I needed a ride to the rental office. Imagine my surprise, when I was told that they had NO ONE to pick me up, and I would have to make my way there, on my own! Seriously? Hello?? This is what you base YOUR ENTIRE ADVERTISING SCHEME ON, is "Enterprise, we pick you up!" Well, except when we don't! Since I needed the car on time, and couldn't wait for a friend to drive over to give me a ride, I called for a taxi, and "enjoyed" paying an extra $27 for what should have been a free ride, courtesy of Enterprise, to their offices. I'm not sure what the story was that day, but if you're doing to advertise a service, you'd better darn well make certain you actually perform that service for your customers!
Being students at RIT we had to find good, affordable, safe self storage for the summer. After calling nearly all the places in the city of Rochester we finally found High Falls Self Storage! One phone call and the manager, Matt, had us sold, rented a U-Haul and moved in within 4 hours at a price that was lower then the lowest price for just the storage unit alone at the other places. No deposit, No additional fee's, this place has security and is very cool! We have told many of our friends about this place and intend to use it for next summer as well!
Our rental Camray's tire went flat overnight while at a local motel. Thrifty employee Andrew quickly responded to our call the following morning and brought us a replacement vehicle with minimal delay. When we returned home to Phoenix a week later, I realized that I'd left my sunglasses in the rental vehicle. When I phoned, it was Andrew who answered. My sunglasses arrived by mail three days later. We appreciate Andrew's professionalism and courtesy and we will certainly rent from Thrifty on our return to Rochester.
I have used this U-Haul location three times and I have been very satisfied with the service every time. Renting a truck here is a painless process, their policy is very clear which they also go through with you before you take a truck out. Returning the truck after hours is also simple and within a few days they will reimburse you for any overestimates (mainly mileage differences) that were charged. I have no complaints thusfar. I would highly recommend this U-Haul location to anyone.
I travel frequently for my job. It is important for me to feel comfortable when I am away from home. National takes all of the stress out of renting a car! My car is ready as soon as I arrive; I just have to pick up my key. The cars are always clean and in perfect condition - and what a variety! The staff is very friendly and accommodating. I find myself looking forward to getting my "new car" each trip. And I love my own car! National is in a league of its own.
Excellent Service !!! Wonderful people! I have been renting cars from Enterprise for a long time. They have never let me down. The rates are amazingly reasonable and affordable. Their cars are all new , or almost new. They even gave me a ride home. What more one ask for ?
Best car rental place in Rochester airport.....my flight was delayed due to bad weather and i was unable to get to the airport and they didnt charge for the extra time i had the car....always friendly helpful staff and my vehicle of choice is always ready!!!
I rented a vehicle from Enterprise about a week ago. The vehicle was clean and practically brand new. The service from the staff inside was friendly and professional. I would definitely use their service again and I would highly recommend them to others.
The Tahoe was a very nice vehicle to drive. However I don't believe it was cleaned from the previous driver. Over all it was dirty inside and out. I had to stop and wash the vehicle and vacuum quickly before picking up customers for lunch.
The service was perfect. Girl,at counter was great. The mini van I got the windows were super dirty. White spots all over the windows. I had to stop home and clean all the windows before leaving. Other than that it was a good experience.