My experience with Westside has been totally positive. Ed Nettnin worked cooperatively with my physical therapist in handling the paperwork required to get approval for a wheelchair and a stander. He personally delivered both mobility devices, instructed me on how to use them, and was equally helpful in arranging service when repairs were needed.
Westside Medical Supply
- BBB Rating:
- invacare, scooters
- Payment method:
- debit, check, cash, all major credit cards, financing available, insurance
RLN ENTERPRISE INC.
- Breastfeeding Supplies & Information, Wheelchair Lifts & Ramps, Medical Equipment & Supplies, Scooters Mobility Aid Dealers, Orthopedic & Lift Chairs
If I could give this company zero stars I would. The owner's brother, Ed Nettnin, does not do his job. He has lied to us on numerous occasions. He fails to show for appointments. We have been trying to get my son a new wheelchair for almost a year. He didn't follow through with the needed paperwork so we are starting from scratch. He has left my son in a broken. unsafe, uncomfortable wheelchair for way too long. After speaking with the owner, Ron Nettnin, nothing has been resolved. We are switching companies and contacting the BBB. I don't know how they can sleep at night.
Initial equipment and help good. Needed a repair, this was a disaster. Waited months, kept calling. They cancelled service appoinment when we finally had one. Rescheduled. Service techs who came didn't have a clue what they were doing, tried to do repair, wrecked something else in the meantime. Left someone with severe disability with non-functioning equipt overnight. Owner/manager states recent loss of knowledgeable techs, his current health issues, death in the family, new computer program, medicaid/medicare cuts as reason for poor service. Admits that service tech didn't have a clue, but states that he "needs to learn somehow." Issue was finally fixed after numerous phone calls from therapists. What a nightmare!
BEST SERVICE EVER!
FAST! FAST! FAST!
Caring, concerned, empathetic ... and knowledgeable of products and services available. Mom and I had a very short wait the first time we entered the store, but the chairs we sat in while waiting were comfortable. We had 100% attention, and they walked-us through the necessary paperwork, and advised us of what we needed from her doctors in order to be covered by medicare. Awesome. If I wasn't a full-time caregiver for my own mother, I would be applying here for a job! Thanks, again!
Posted: 11/6/2011Provided by Citysearch -
I would like to start my review by saying that I personally am not the type to create an account on an internet website to simply mention service I've recieved from a business, especially when positive. This company not only supplied my mother with multiple medical equipment that has changed her life drastically (for the better) but the family working there went out of their way to find exactly what my mother needed. They even pursuaded me into saving my money on an item for a cheaper one because it would be more suitable. I trust these people and I really hope that this will help those looking for a fantastic supplier for their parent's or any loved ones. God Bless
Posted: 11/30/2010Provided by Citysearch -
We have done business with Westside for approximately 10 years. This is a first class company and we have always received professional courteous service. We have also recommended this company to others who have been equally pleased. My wife and I highly recommend them.
I have been to 2 other medical supply stores in rochester. One made you wait 20 minutes and gave me attitude the other on Ridge rd did not know the product and benefits. I called Westside and what was nice right off the bat was a live body actually answered the phone. They wer very pleasant and actually sounded sincere. I went to their store in the Town of Gates and was very surprised as to the inventory they carry. The choices of scooters and power chairs was huge. I dealt with one of their trained staff who actually knew what they were talking about and tried several pieces of equipment. I learned a great deal from their sales person Ed and his brother Ron. They helped me thru the entire process. I also realized how little our insurance policies cover these day versus years back. Any ways the proces was very enlightening and their entire staff is very friendly and warm with the customers. I was in their store for almost 2 hours and would reccommend them to anyone. I found out later they are a true family business and really do care about your needs.
Years ago when I had a knee injury I had dealt with another medical supply company in the Rochester area. I was very unhappy with the service I received but, it was a one time deal so I wasn't very concerned. When a family member got sick recently I did a little research and found there was a medical store on the westside, which is convenient for me. What I actually found was an angel in disguise as a storefront. I had so many questions because everything was so new and happened so quickly. I was so taken back with the staff being so patient and willing to help with all my problems and concerns. They seemed to know exactly what was needed to make life easier for my family member and us taking care of her. most of the items I needed were right in the store and I could take home that day! One other item I needed had to be ordered butI received a phone call the next day telling me that the item just got there and I could come pick it up. The staff displayed empathy and sincerity towards my situation and for that I would recommend them to everyone. I also learned that it was a local, family owned business. I feel that they really care about their customers and am so happy in my dealings with them.
Posted: 10/29/2008Provided by Citysearch -
We bought a lift chair for my mother who has chronic back pain from degenerative disc disease. within 3 days the chair failed to lift sufficently for her to get out. Westside was called and we were told we would have to pay the 10% restocking fee. The next day we called to have them pick up the chair-told by salesperson ""boss not in"" called back each day for the next 2 days same answer. Today the chair broke leaving my mother flat on her back , in the chair and in pain. My mother requested a full refund. We do not want the chair repaired because mom no longer feels safe in their chairs. Finally after multiple phone calls the owner agreed to take the chair, but only with a 20% restocking fee. My mother is on a fixed income and he failed to realize she may have been injured due to this faulty equipment. I am a Registered Nurse and plan to tell everyone I know in the healthcare industry about this company and their horrible customer service, but especially their terrible equipment.