Our rental Camray's tire went flat overnight while at a local motel. Thrifty employee Andrew quickly responded to our call the following morning and brought us a replacement vehicle with minimal delay. When we returned home to Phoenix a week later, I realized that I'd left my sunglasses in the rental vehicle. When I phoned, it was Andrew who answered. My sunglasses arrived by mail three days later. We appreciate Andrew's professionalism and courtesy and we will certainly rent from Thrifty on our return to Rochester.