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Sterling Optical

Today10:00 am - 7:00 pm

Business Details

Hours:

Regular Hours

Mon - Fri10:00 am - 7:00 pm

Sat10:00 am - 4:00 pm

Extra Phones:

TollFree: (800) 393-7789

Brands:
contact lenses, sunglasses
Payment method:
amex, debit, discover, master card, visa
Location:
Pittsford Colony
AKA:

Optical, Sterling

Optical Sterling OD

Reali, Beth, OD - Sterling Optical

Categories:
Contact Lenses, Optical Goods, Optometrists, Opticians, Eyeglasses

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07/18/2011
Best Service!

Sterling Optical in Pittsford rocks! My 3-year-old broke my frames and I need them to see for my job. I called, went in and the lovely ladies found an inexpensive frame that fit my lenses and let me take them as a loner until I can get new glasses. Joanne and Michelle were the gals that helped me out. They also adjusted my sunglasses when I was there and hooked me up with a contact lens case. No waiting either! So ni... view more

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10/08/2009
Update on the Monroe Avenue Sterling Optical

As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D.  Please call our new telephone number, 585-248-0086, with any questions or concerns. Sam Tadros and his staff are no longer associated with Sterling Optical. I... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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01/18/2009
UNBELIEVABLY HORRIBLE EXPERIENCE

On 1/15/09 I was the last appointment at 6:30 pm for a ""recheck"" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite ""high pr... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
01/29/2008
Absolutely TERRIBLE

I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
09/21/2007
WORST CUSTOMER SERVICE EVER

I would not recommend this eyecare establishment to anyone who cares about customer service. I dealt with everyone from lower level to the owner and their attitude is ' its easier to find another customer than to try to fix the problem.' Best of luck to you if you venture to this shop!

Was this review helpful?Yes No|Flag Abuse
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Sterling Optical

3400 Monroe Ave # 18RochesterNY 14618

(585) 248-0086

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Sterling Optical

3400 Monroe Ave # 18RochesterNY 14618

(585) 248-0086

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