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Ruby-Gordon Furniture, Inc.

(4 Reviews)

3737 W Henrietta Rd, Rochester, NY 14623

(585) 334-5900

CLOSED NOW
Today: 11:00 am - 6:00 pm
Tomorrow: 10:00 am - 8:00 pm
81
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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Business Description
In 1936, Frank Ruby founded The Ruby Furniture Company, which would later be known as Ruby-Gordon Furniture. The original store was located in an 800 square foot kiosk at the entrance of The RKO Palace, a movie theater. Its accent furniture line includes accent chairs and curios. The company s line of accessories includes area rugs, lamps and mirrors. It also offers furnishings for master and youth bedrooms, casual and formal dining rooms, entertainment areas and living rooms. Fabric and leather recliners are available. Ruby-Gordon Furniture is located in Rochester, N.Y.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

TollFree: (800) 388-3711

Services/Products
Home Furnishings
Brands
Broyhill, ashley
Payment method
debit
AKA

Ruby-Gordon, Inc.

Ruby-Gordon Incorporated

Other Emails

Categories
Furniture Stores, Mattresses, Bedding, Home Furnishings, Furniture Designers & Custom Builders, Office Furniture & Equipment, Carpet & Rug Dealers
Other Information

Parking: Free, Private

Wheelchair Accessible: Yes

Price Range : Average

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Reviews (4)

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04/20/2015

Overall

Best locally owned and operated furniture store in Rochester! Everyone that works there really cares and works hard to find exactly what you are looking for to make your house a home. They offer a level of customization options that is unparalleled in Rochester.

05/30/2012

Provided by Citysearch - 
Overall
The customer service is extremely poor

The customer service is extremely poor at Ruby Gordon. They are a dishonest company that tries to rip people off by charging their customers full price for an item that is not available. Ruby Gordon offer and sold me a ""brand new item"" they knew they can never provide me with; instead they tried to pawn off a BROKEN floor model all the while charging me full price!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Their communication skills are POOR. Failing to informed my item was discontinued inorder to get it off their show room floor. The managers at this place fail to return calls for WEEKS at a time!

Ruby Gordon penalizing its customers for their own wrong doing!! In addition, Ruby Gordon should not post their company/family values of honesty and integrity with a commitment to excellence when they treat their customers in just the opposite manner. This store is run unprofessionally.

DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE!
DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE!
DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE!
DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE!
DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE! DO NOT SHOP HERE!

10/26/2011

Provided by Citysearch - 
Overall
Good Experience

Just wanted to mention that once again, our experience shopping at Ruby-Gordon was far better than we have had in the past with other furniture stores. We were looking for (and found) a beautiful sofa ad love seat set. We worked with Wayne who was helpful and extremely knowledgable in room design. He helped us pick out fabrics and even helped with the room's paint color. We just don't bother with other places anymore. We will be shopping there next year when we redo our bedroom. Ruby-Gordon is our only furniture store choice.

04/15/2011

Provided by Citysearch - 
Overall
Terrible experience at Ruby-Gordon Furniture

My order came in wrong, they couldn't fix it in time for the delivery date that was set. Store Manager not available for days, then asked how he could fix the issue when it was to be delivered in two days and he was just hearing about it. I'm now stuck with 2 couches and not the couch and the love seat, and was credited $30 for their mistake. They said they aren't to be blamed for the factory's error. They are terrible to deal with, and I would never do business with them again. They did offer to let me ""borrow"" one of their couches until the love seat came in. They say they're a family owned business, but when I asked to speak to the owner, they said he has little to do with the business and is retired, but I could write him a letter and send it to the store and they would be sure he got it.

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