Worst service ever. I made a reservation for Sunday, November 22nd a week before. Had an early flight so we needed to be picked up at 4:45 AM in Fairport. Called the day before to confirm. They had my cell phone number. At 4:45 AM, no van. Waited until 5:00 AM and called. First no answer then a guy did pick up and confirmed the van was on the way. Waited another 25 minutes and no van. Panic time, got my son-in-law out of bed and he took us. Did not pass a van on the way. They never called us to say they were late or even was lost. I called and cancelled on the way to the airport. So, call someone else.