I'm a little OCD when it comes to my cr-z, and I really appreciate the service team looking into the little nuances I notice about my car. Such as, my outer driver-side door handle creaking and me not being able to open the door when the sun has been shining on it. I have one month left of the bumper-to-bumper warranty, so they replaced the handle for me. And then I noticed that my inner weather strip on that door had become wavy, came back the next day and they tried to get it to lie flat but it would not. So now they are ordering a new one of those. Thank you for accommodating my pickiness! I know you must deal with a lot of complaints every day. You guys have definitely earned my continued business. Even after most of my warranty is gone, coming to Ralph Honda will be worth the extra $$$ because they stand behind their work.