My husband and I brought our two small dogs to the Greece, NY Petsmart to be groomed for the first time tonight.We worked with Tatijana in the grooming department.
She was EXTREMELY rude and told needed to shave my dogs smaller than the smallest hair sample because they were "lightly matted" when I asked questions for them to explain she continued to very rudely tell me that she was going to shave all of them. They would not work with anything I asked about... even to not shave her TAIL that was not the tiniest bit knotted. I finally agreed and then she told me that it would be an additional charge for the mats on her neck.
I asked why I was not told this when I was told the price on the phone (after saying they had mats on her neck) and she tried to tell me that we said they DID NOT have them! We proceeded to agree with the extra charge, regardless, and she told us that she is REFUSING to groom our dogs because she "wasn't comfortable" because I wasn't happy with what they were going to do...even though I agreed because we needed them done badly. After driving 20 minutes to get there and being spoken to very rudely for 15 minutes with no help or cooperation, she downright refused to groom our dogs.
I will NEVER go there again and if anyone was smart, they would stay away from there, her specifically.