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National Car Rental

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Business Details

69

years

in Business

Go National. Go Like A Pro.
Hours:

Regular Hours

General Info:
National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the United States, Canada, Mexico, the Caribbean, Latin America and Asia. National Car Rental provides a large selection of quality vehicles for your business or leisure car rental needs from midsize and full-size car models, to convertibles, SUVs, and minivans as well as specialty cars, trucks, and van rental. National provides exceptional variety and service to every car reservation and rental.Nationalcar.com offers nationwide car rental exclusives, daily, weekly, weekend and one-way rental car specials as well as our Last Minute travel discounts. Reserving a rental car, luxury car rental, or van rental for your next business trip or vacation travel couldn't be any more convenient. Our simple, secure, and easy online car reservation process makes car rental quick and easy for worldwide car reservation and car rental rate.
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Services/Products:
  • Airport Pick Up
  • Car Rental
  • Economy Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
Brands:
Auto Rental, Car Rental, Economy Car Rental, Luxury Car Rental, Rent a Car, Rental Cars
Payment method:
amex, discover, master card, visa, cash, check
Location:
Greater Rochester Intl Airport
Amenities:
The Emerald Club ® from National is a complimentary frequent renter program providing a fast and frictionless rental process. Members can bypass the counter and choose any car from the Emerald Club Aisle
Categories:
Car Rental, Truck Rental, Trailer Renting & Leasing

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Reviews

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07/22/2016

Overall
Selection
Service

My experience with National has been generally fine. However, with my most recent rental I had an annoying revelation about the limitation of their service. Pulling out of the airport rental location having just picked up my car, still on the airport roadway, the car suddenly and completely died, leaving me in the middle of the road with a dead car, at probably one of the airport's busiest times. After much time and frustration trying to get some kind of assistance on the phone (their IVR system is a cycle of no-human-contact horror), I was told that they had no way to help me. I only wanted to have someone come pick me up and remove the road danger that the stalled car presented. So frustrating. When I finally made it back (by abandoning the car and walking to the terminal), there was an apology, but no offer of any kind to rectify or compensate me for my trouble and delay. Not happy.

04/12/2016

Overall

I travel frequently for my job. It is important for me to feel comfortable when I am away from home. National takes all of the stress out of renting a car! My car is ready as soon as I arrive; I just have to pick up my key. The cars are always clean and in perfect condition - and what a variety! The staff is very friendly and accommodating. I find myself looking forward to getting my "new car" each trip. And I love my own car! National is in a league of its own.

04/22/2015

Overall

The service was perfect. Girl,at counter was great. The mini van I got the windows were super dirty. White spots all over the windows. I had to stop home and clean all the windows before leaving. Other than that it was a good experience.

04/07/2015

Overall

I went to pick up my mini-van up and they wanted to give me a Tahoe. I said no and they took a mini van from Enterprise. I opened the door to ck how clean it was and there was an empty bottle and a coffee cup just sitting there. The van was never cleaned just washed outside. When I got home and packed the van I found that a bottle of pop had spilled in the CD holder and it sprayed on the roof of the inside of the van. We had to clean it our self because we had no time to bring it back.

04/07/2015

Overall

The Tahoe was a very nice vehicle to drive. However I don't believe it was cleaned from the previous driver. Over all it was dirty inside and out. I had to stop and wash the vehicle and vacuum quickly before picking up customers for lunch.

10/01/2014

Overall

Good rental prices and cordial Return Agents. I suggest that the Counter Reps create a photo inventory book of all cars; so people can see the availabilities instead of just telling people. No one knows what every make/model looks like just by verbal ly stating it. Also, they DON'T have an Emerald/Executive Aisle, which is rather disappointing.

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National Car Rental

1200 Brooks Ave Roch AirportRochesterNY 14624

(877) 365-6591

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