I used it to finalize my divorce in 2011. I paid upfront,began working with a lawyer. 3 months in, never heard from him again. Emailed him continuously and finally called. Had left the firm, no one had taken my case. Placed with another lawyer, emailed back/forth on paperwork. Didn't hear from her for a month, had taken leave w/o telling clients. 5 years later I went to get my marriage license, couldn't without my "divorce decree", never received. This should have been sent to me at the end of the whole procedure.
MANY errors in the paperwork (incorrect maiden name, not even a similar name) and wrong middle names for both of us.)
I also called the owner of the firm 3 times & wrote to him to receive nothing. As a professional & teacher, I can't imagine being so unprofessional, incompetent and inept. Imagine if I took a leave and didn't have a sub available to my students, the way I, as a client was treated. I will never recommend this firm, instead I will tell people NOT to use it.