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Highland Family Planning

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Business Details


Regular Hours

Extra Phones:

Phone: (585) 279-4700

Phone: (585) 279-4740

Phone: (845) 878-6684

Phone: (585) 279-4705

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Highland Family Medicine

Highland Family Medicine: Thiel Carol A

Highland Hospital

Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons
Other Information:

Parking: Lot

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Provided by Citysearch - 
stay away!!!!

I have nothing but bad experiences since coming here. the doctors and nurses dont listen to your symptoms at all and very quick to diagnose! I was having an allegic reaction where the hives were spreading all over the my body, and all they told me was to take benedryl! when i called three more times they told me to take some more even though i wasnt itchy and the benedryl wasnt working. They didnt care at all when i acted concern especially since it was my first ever allegric reaction and i was head to toe covered in hives!!! When i called the next day telling the oncall doctor that i was covered in hives my eyes and lips were puffy all they said was take more bendryl it will help with the itch... I ended up having to go to the urgent care who ended telling me that if i havent gone to see them i would be in the emergency room with my throat closed up and that i needed a steriod right away!!! Highland family medicine doesnt listen staff doesnt listen, and the doctors dont care about your health, and your concerns... they will send you to the hospital if your not careful


Provided by Citysearch - 
Bad Experiences

I didn't realize when I signed up with a Dr. at this place that you will see mostly residents. I guess that could be fine, but the Dr.s I saw there minimized whatever symptoms I had. I was having severe pain and they asked if I had anxiety/depression. I had to go back a year later three times in one week to finally have them do a test that showed what was wrong. They could have diagnosed this over a year prior. They do not spend much time with you or ask you questions to get to the root of the problem. They are quick to prescribe pain medications. In my opinion, that could be dangerous if they do not really know what's causing your pain.


Provided by Citysearch - 
Dr Mendoza @ Highland Family Center

I Have found Dr Mendoza to be very patient with me and willing to answer any and all of my questions. That's a lot for me to say, b/c I have tons of questions. For his services, I would rate Dr. Mendoza an outstanding doctor.

I hate when you call in to make an appointment that you are put on hold for so long. And than your appointment is not always as close to when I want. But I am not the only person calling in for an appointment.

Plus their is one women working in his office that is most likely good at what she does, but lacks in friendly customer service. She is quick to the point and moves on. Maybe good business, but a few kinds words sure helps patients out.

This office is worth going too and should not be over looked by anyone who wants good service. My doctor Dr Mendoza, I would highly recommend him to anyone looking for a good doctor.


Provided by Citysearch - 
simply disgraceful

I would have to agree with stay away. The nurse practitioner I talked to was fine, but the office staff is simply disgusting, there is no other word for it. From the moment you check in they treat you like garbage, and if the nurse or doctor orders you to have tests done, they can not be bothered to make the appointments for you. I am in a serious need of an ultra sound. An appointment was supposed to be made on Monday, it is now Wed. Calling is not helping at all. The customer service is not even moderate. Stay away, and save yourself the headache. Unless you enjoy being treated like garbage.


Provided by Citysearch - 

I always dreaded this place. The doctors are incompetent and the front desk people in most the suites are absoloutely morons. Good luck getting an appointment..they always seem to be ""over booked."" Nobody at the font desk knows what the other one is doing, therefore when you need tests set up, records faxed,etc it is such an ordeal! They have a few residents who are great, but it's not worth it. Any time I had someone come with me to an appt. they would want to leave as soon as possible. I'm so thankful I finally found another doctor elsewhere!

horrible horrible!

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Highland Family Planning

777 Clinton Ave SRochesterNY 14620

(585) 279-4890

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