I'm usually a 5-star fan of Enterprise Rent-A-Car, but was a bit disappointed, a week ago, when I went to rent a car from them.
I set up my reservation online, and called the rental office the morning of the day I wanted the rental, to set up a time for them to come pick me up, as I needed a ride to the rental office. Imagine my surprise, when I was told that they had NO ONE to pick me up, and I would have to make my way there, on my own!
Seriously? Hello?? This is what you base YOUR ENTIRE ADVERTISING SCHEME ON, is "Enterprise, we pick you up!" Well, except when we don't!
Since I needed the car on time, and couldn't wait for a friend to drive over to give me a ride, I called for a taxi, and "enjoyed" paying an extra $27 for what should have been a free ride, courtesy of Enterprise, to their offices.
I'm not sure what the story was that day, but if you're doing to advertise a service, you'd better darn well make certain you actually perform that service for your customers!