East Avenue Auto
1656 East Ave, Rochester, NY 14610
Phone: (585) 568-8780
East Avenue Automobile
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East Ave Auto does a fantastic job all around. They have great customer service, they are honest, and always do a good job. I have an older car, and often I need things checked out or replaced. They were always straight forward about costs, and would tell me if I didn't necessarily have to have something replaced even if it would lose them money. They also are flexible, and are willing to take an extra second to answer any questions or just look at something and give their opinion. I really appreciate all the work they have done for me, and its a breath of fresh air compared to other auto place that often try to scam you.
The staff here at East Avenue Auto are so friendly. They always tell you how much it is going to be and never try and charge you more. They show you everything after they are done and explain exactly what they had to do. I feel very comfortable trusting these guys with my car.
They made my car worse after a check and tried to make me do the repair at their auto shop.
My car was having some issues starting, but it drove fine after it had been started. I had actually been driving it almost daily to/from school. But as a pre-caution I DROVE the car to East Avenue Auto for a checkup for the starting problem and left it there in the morning. In the afternoon I received a call saying they needed1.5 hours of labor for further inspection and a potential additional $600-$800 for the repair after the further inspection. I said I wouldn't want to spend that much on an old car. Then they told me my car could not be started and cannot be driven any more. WHAT?! And they didn't even feel they did anything wrong and no sympathy. They still charged me the inspection fee. I said " why should I be paying you for ruining my car? I drove it here in this morning" and they said " you can try starting it yourself. We couldn't start it." I went to try to start the car, and after a few tries it actually started and I drove it home. However, the car felt different (in much worse shape) when I was driving it home. I am not sure what they did to it. But the fact that the car actually started and this auto shop kept telling me it couldn't start really bugs me. And the fact that they charge you for making your car worse really didn't make sense.
By the way, I called another auto shop for a quote of the price to repair, they are mostly in the range of $350-$500, instead of the $750-$950 East Avenue Auto quoted me.