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Carpet One

OPEN NOW

Today10:00 am - 9:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri10:00 am - 9:00 pm

Sat9:00 am - 6:00 pm

Sun11:00 am - 5:00 pm

Extra Phones:

Phone: (585) 271-8196

Phone: (585) 563-9207

Phone: (585) 794-5548

Fax: (585) 424-1809

TollFree: (877) 584-0409

TollFree: (800) 394-3064

TollFree: (877) 914-1840

AKA:

Rochester Linoleum Carpet One

Rochester Linoleum & Carpet On

Categories:
Linoleum, Carpet & Rug Dealers, Flooring Contractors, Floor Materials, Tile-Contractors & Dealers

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04/25/2012
Really disappointed

We wanted to replace our kitchen floor. The showroom is nice and the sales person was fine. The issues begin once you purchase... customer service has been horrible. From what I can tell, all the branches use the same center for install/service. The installers they sent out were terrible, messy, no booties (left footprints across our carpet), made no attempt to warn us or cover anything... HUGE mess. OK - we cleaned ... view more

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02/11/2012
Rochester Linoleum & Carpet - HORRIBLE!

Apparently the Rochester Linoleum & Carpet (at least the one in Webster) hires independent contractors to install the carpets and floors they sell by somehow consigning these jobs to them. \r \r The vinyl flooring was scheduled to arrive and be installed first. This was so the installers would not be tracking all over new carpet. The vinyl however, did not show up when it was supposed to, so the carpet and laminate... view more

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06/09/2011
Love the Place!~

Rochester Linoleum Carpet One offers a large selection of carpet and flooring. You can purchase quality carpet and padding by the square foot. They have remnants for sale for dirt cheap if you have a small area to carpet. They also have tile, linoleum and wood flooring for sale. They offer installation services for a reasonable price based on square footage also. The staff and installers are very nice

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05/23/2011
A Big Reccomendation

RLCO's carpet installs were fine. The gentlemen who did the install were professional, helpful and cheerful. I would recommend their carpet install

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05/23/2011
Way Better than the Competition

I got new carpet for my whole upstairs, the guys doing the instulation are very fast and timely, but when they came in with the new carpet it was the wrong color. They kept in contact very well throughout the process of fixing the mistake which was caused by the warehouse mislabeling the roll. I am very pleased with the outcome and they compensated me faily for the inconvenience. Also I gotta say the sailsman was way... view more

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05/17/2011
Impressed

The installers were terrific. They arrived on time to the minute, moved heavy furniture expertly, vacuumed and swept up any mess. The carpet looks great and the price was what I wanted to spend. They are so professional and nice I would gladly give them five stars

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03/04/2011
Worst Customer Service Ever

Needed a carpet for kids' room, but it needed to be cut in a certain way. We drew a diagram of exactly what we needed. When they transcribed the drawing, they did it wrong, so the carpet wasn't cut correctly. Their ""professional"" service guy finally came out days after we kept calling. He said we drew it wrong; we said you transcribed the drawing wrong. Well, here we are 3 weeks later; they never returned phone cal... view more

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12/16/2010
biggest mistake ever!

This has been the worst expierence ever! we needed basement carpet, hardwood floor, tile bathroom, and tile fireplace done. so far it has been over a month and only the basement carpet is done! they keep switching the contractors and cancelling appointments, they have come to measure the same things about 3 times, and keep forgetting to have us sign papers so they have to cancel the day that it is supposed to be done... view more

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08/03/2010
Great experiance

My experience with Rochester Linoleum Carpet One was topnotch from start to finish. We knew going into the meeting that we wanted to install an Amtico vinyl tile for our kitchen remodel. My husband contacted Amtico for a list of their certified installers and Rochester Linoleum Carpet One's number came up again and again. The morning of the installation, the installers showed up on time and were very pleasant, profe... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/03/2010
It was a Wonderful Experience!‎‎

I had flooring/tile recently put down in my home & it looks just like hardwoods, but it's tile! I Never knew it was possible! Thank you Rochester Linoleum Carpet One for helping me with this! Now my dogs can run free through-out my home with NO WORRIES!! How GREAT is THAT?! Also, I should mention the installment crew, they were so neat, and they made everything so easy for me. They moved my furniture and moved it bac... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Carpet One

360 Jefferson RdRochesterNY 14623

(585) 424-4820

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Carpet One

360 Jefferson RdRochesterNY 14623

(585) 424-4820

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