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Carpet One

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Business Details

64

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (585) 427-7400

Primary Phone: (585) 427-7400

Phone: (585) 484-9336

TollFree: (877) 584-0409

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Brands:
Karastan
Payment method:
visa, amex, discover, mastercard
AKA:

Rochester Linoleum & Carpet One

Categories:
Linoleum, Carpet & Rug Dealers, Flooring Contractors, Floor Materials, Tile-Contractors & Dealers
Other Information:

Parking: Lot

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Reviews

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03/22/2016
Overall

Rochester Linoleum & Carpet Services has a large selection of many different styles of carpets and floors. I was happy with my choice and the work that was done.

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03/17/2016
Overall

The guys that came out to the house from Rochester Linoleum & Carpet One were great. They were courteous to us and our home.

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02/10/2016
Overall

We used Rochester Linoleum & Carpet One to replace our old kitchen floor with a new hardwood floor. I thought they did a great job, it made our whole kitchen look brand new.

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12/30/2015
Overall

We've used Rochester Linoleum & Carpet One a few times now over the years and they have never disappointed. They always take good care of us.

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11/05/2015
Overall

We were very satisfied with the work that Rochester Linoleum & Carpet One did for us. The service was great, they didn't just make you feel a number, or just another customer.

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07/20/2015
Overall

These guys know what they're doing! The project that they did for me was done BEFORE the deadline, and the overall price was very fair. I would highly recommend them!

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05/12/2015
Overall

We had a few damaged slats in our new home and Mike worked carefully and neatly replacing what needed to be fixed.

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ReasonableMom
04/25/2012Provided by Citysearch - 
Overall
Really disappointed

We wanted to replace our kitchen floor. The showroom is nice and the sales person was fine. The issues begin once you purchase... customer service has been horrible. From what I can tell, all the branches use the same center for install/service. The installers they sent out were terrible, messy, no booties (left footprints across our carpet), made no attempt to warn us or cover anything... HUGE mess. OK - we cleaned it up. The worst part was that they installed it incorrectly. After th...view moreey came out again to try and fix it, and failed, I asked to have someone else sent out. That person was professional and quickly saw the huge flaw. No one ever called us to follow up once this problem was identified. It took me a week of calling to finally be told they would replace the floor. They said a couple more weeks to order. Three weeks later I hadn't heard. Called again. The floor is out of stock.... it'll be in in a couple weeks. I wait. No one calls. I call again - still not here. Might be a few more weeks...not sure. I am beyond frustrated and, frankly, don't know if I'm even being told the truth. Looks like there have been plenty of complaints on the BBB website. I will be logging one there as well soon. Sure hope they complete the job... half my frustration would be eased if I felt like anyone was on top of the problem. If they had even called me once to apologize and let me know they hadn't forgotten and explained the problem with it being out of stock. Grr. I have small children. Living through an install like that once was hard enough... to have to do it twice PLUS the headache of all this and waiting months to have it completed... The girls who handle the service calls must be swamped because they NEVER call me back even when they promise to do so. I was willing to over-pay at R L and Carpet One assuming they would do a great job. Now I've over-payed for a nightmare. Will not be a customer of theirs again. You have been warned!view less

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Jime3
02/11/2012Provided by Citysearch - 
Overall
Rochester Linoleum & Carpet - HORRIBLE!

Apparently the Rochester Linoleum & Carpet (at least the one in Webster) hires independent contractors to install the carpets and floors they sell by somehow consigning these jobs to them. \r
\r
The vinyl flooring was scheduled to arrive and be installed first. This was so the installers would not be tracking all over new carpet. The vinyl however, did not show up when it was supposed to, so the carpet and laminate went in first. No problems with the laminate, however the guy that ca
...view moreme to install the carpet did a horrible job! Carpet was not tacked down in certain areas (didnt even install tacking strips). The installer not only scratched up our baseboards and moulding, but caused damage (gouges) in several areas of the baseboards and moulding and also scratched up the paint on various parts of the wall. The gouges had to be filled with wood putty and then reprimed and repainted. There was damage to walls that extended up to 5 feet from the floor in certain areas, well out of expected range of carpet installation - obviously carelessness. While installing carpet the guy kicked up a piece of brand new laminate that had been installed the day before. His solution: drive a nail into it to nail it down and don't mention it to the home owners... I had to repaint the baseboards and several walls after the carpet went in, as well as repair several gouges.\r
\r
Finally the vinyl flooring arrived. The vinyl was installed in a small foyer just inside my side door and on the steps leading down into the basement. The installers somehow ripped the wires from the house's alarm system out from the wall and left about 2 feet of wire dangling from the floor... now my side door is off line according to the alarm panel. They left that without notifying the home owner. Additionally, the vinyl installers did not bring the floors flush to the walls and edges, in some cases as much as a 1/4 inch of seperation leaving the subfloor exposed. In some cases the installers used some type of sticky brown caulk to hide the gap between the edge of the flooring and the wall/or step. The caulk is visible and sticky and looks horendous! The floors began to bubble up the next day. They did so much damage to the paint on the walls that the walls from floor to about 3 feet up need to be totally repainted. Not just scratches either... divits and gouges that will need to be filled. The gouges were most like from their tool belts and other items hitting the walls. They reported none of this damage to my wife, who was home at the time. When they were finished, two guys hopped into their car and the third guy yelled to my wife that they were finished. My wife began to examine their work and brought up some of the damage that she began to find. He left quickly and would not address any of her concerns other than to say that the walls would have to be touched up. They left all the garbage and debris on my driveway, completely blocking my garage door. They never cleaned or vacuumed and left a mess at the bottom of of the stairs for my wife to sweep up and carry out.\r
\r
I spoke to the service manager the afternoon that they left. He was less than hospitable and lacked the customer service-like tone I needed to hear, leaving me worried that I was out of luck. They are sending someone out in a few days to assess all of the damage to my house. Whether they make good, whether they make partially good, or whether this will end up being the worst home inmprovement experience of my life remains to be seen, however I can say now for certain, that my house rennovations should be completed, all of my furniture should be moved back, and I should be sitting in a newly rennovated home, looking at it and smiling as I sip a hot cup of coffee and feeling proud, however I am doing just the opposite. These guys are horrible and if you choose to ignore this review and hire them anyway, just remember I told you so...
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Carpet One

360 Jefferson RdRochesterNY 14623

(585) 424-4820

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Carpet One

360 Jefferson RdRochesterNY 14623

(585) 424-4820

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