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Bryce Marine

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Business Details



in Business

Rochester's Largest Dealer Serving The Lake Ontario Finger Lakes Area
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General Info:
Custom canvas-Parts Department-Mercury Outboards-Full Service Shop-Yacht Club Trailers.
New and Used Boats and PWC's
Sea Doo - Tahoe - Rinker - Mercury - Nitro - Sun Tracker - Shoremaster - Four Winns - MAKO
Payment method:
amex, cash, check, debit, discover, master card, visa
Manitou Road and Ridge Road Rochester NY
Boat Equipment & Supplies, Boat Covers, Tops & Upholstery, Boat Dealers

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Worst customer service I have ever seen in my 45 yes of b Worst customer service I have ever seen in my 45 yes of boating. Rude and unknowledgeable. Amazing they can remain in business.

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As a first time Boater..I purchased a 2013 sun tracker 18ft pontoon with a 60hp merc.. outboard motor from Bryce Marine....I shopped around and found Bryce offered a fair price and finance rate. I dealt with Dave Willis (the Manager). Dave was very knowledgeable and courteous. I have used Bryce service for the last two years...( no Prob.) At the end of last season (2014), my boat failed to start...I tried to fix... view more

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After a 31 year experience I can only offer my HIGHEST recommendations. .Great prices, great service, always fun! I bought my first boat from Bryce Marine in 1984. I just bought my 5th boat from Dave and Craig at Bryce Marine.I have always been treated fairly and have always respected their competitive prices. Even to my own son who is now of age to buy his first boat, I strongly suggest that he also see Dave over a... view more

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STAY AWAY FROM THIS BUSINESS Our boat had a fire in the motor and it was suggested to take it to Bryce for the repairs. They worked with our insurance company and made the repair but during this time the communication was poor. The following weekend we took the boat out. The trim did not work and the motor was running hard. So we took the boat back assuming that it had somthing to do with the original problem. Whe... view more

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STAY AWAY; very expensive; multiple “problems” every time and horrible customer service. We have taken our 2007 Sea Doo RXT 215 jet ski to Bryce for repair they replaced a wear ring and a shot sensor and “blew out the lines.” Within 15 minutes of putting the ski in the water, a new code was signaling. Upon our inspection, the ski was almost empty of oil, there was none in the bilge or anywhere visible inside or out... view more

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Bryce has a good reputation for boat sales and repairs, but their service has to be the worst on the planet! I have never been to a place where they treat customers like an interruption, especially being that they deal with such high priced transactions. After taking my boat/trailer in for $600 worth of service, Bryce had no interest in discussing the work, they could not tell me when the work would be done (or start... view more

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Stay away, Bryce Marina and it...

Stay away, Bryce Marina and it's employees goes out of their way not to earn business. I knew the brand and model of boat I wanted to buy and had cash in hand. I waited over 15 minutes for anyone to acknowledge me. Finally a short thick man, who I believe is the owners son, looked up. This person couldn't be bothered to leave his chair at his desk. When I told what I was looking to buy the salesman was abrupt, rude... view more

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After payment was made of almo...

After payment was made of almost $1,000, I simply asked to be shown the completed work. I am not sure why this would strike up anger in someone, but a heated argument ensued with their VP. The President also got involved, not to offer an appology, but to make excuses for their VP's actions. The parting words from the VP were "you can kiss my a...". Arrogant, argumentive behavior and extremly po... view more

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Serving The Lake Ontario Finger Lakes Area
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Bryce Marine

1682 Manitou RdRochesterNY 14626

(585) 352-9485

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Bryce Marine

1682 Manitou RdRochesterNY 14626

(585) 352-9485

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