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Bryce Marine

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Business Details



in Business

Rochester's Largest Dealer Serving The Lake Ontario Finger Lakes Area
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General Info:
Custom canvas-Parts Department-Mercury Outboards-Full Service Shop-Yacht Club Trailers.
New and Used Boats and PWC's
Sea Doo - Tahoe - Rinker - Mercury - Nitro - Sun Tracker - Shoremaster - Four Winns - MAKO
Payment method:
amex, cash, check, discover, master card, visa
Manitou Road and Ridge Road Rochester NY
Boat Equipment & Supplies, Boat Storage, Boat Covers, Tops & Upholstery, Boat Maintenance & Repair, Boat Dealers

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Worst customer service I have ever seen in my 45 yes of b

Worst customer service I have ever seen in my 45 yes of boating. Rude and unknowledgeable. Amazing they can remain in business.

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As a first time Boater..I purchased a 2013 sun tracker 18ft pontoon with a 60hp merc.. outboard motor from Bryce Marine....I shopped around and found Bryce offered a fair price and finance rate. I dealt with Dave Willis (the Manager). Dave was very knowledgeable and courteous. I have used Bryce service for the last two years...( no Prob.) At the end of last season (2014), my boat failed to start...I tried to fix the problem myself and failed...Took the boat to Bryce and they Disco...view morevered 2 qts. of water in my tank and fuel line..Dave explained the problem to me via. video and I learned a few things....In the end I was not charged for the service. This writer believes that Bryce is continuously improving customer service. I recommend Bryce Marine and encourage Customers to meet Dave Willis.view less

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After a 31 year experience I can only offer my HIGHEST recommendations. .Great prices, great service, always fun! I bought my first boat from Bryce Marine in 1984. I just bought my 5th boat from Dave and Craig at Bryce Marine.I have always been treated fairly and have always respected their competitive prices. Even to my own son who is now of age to buy his first boat, I strongly suggest that he also see Dave over at Bryce Marine, a true professional with a mass of experience.

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Our boat had a fire in the motor and it was suggested to take it to Bryce for the repairs. They worked with our insurance company and made the repair but during this time the communication was poor. The following weekend we took the boat out. The trim did not work and the motor was running hard. So we took the boat back assuming that it had somthing to do with the original problem. When the boat was done I received at call saying the boat was done. I ask
...view moreed what the bill was and if it was billed to the insurance company. The man on the other end got angary and went OFF on me. After I corrected that person for him being rude I of course had to go get the boat. Basicly when I confronted person helping about what took place over the phone, Bryce Marina called me a lier and backed the rude and unprofessional employee. Oh and the bill was for $106 for a disconnected wire on the trim. Not sure how they came up with that amount because the bill was not itemized. STAY AWAY,view less

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STAY AWAY; very expensive; multiple “problems” every time and horrible customer service. We have taken our 2007 Sea Doo RXT 215 jet ski to Bryce for repair they replaced a wear ring and a shot sensor and “blew out the lines.” Within 15 minutes of putting the ski in the water, a new code was signaling. Upon our inspection, the ski was almost empty of oil, there was none in the bilge or anywhere visible inside or outside of the ski and the code was for low oil pressure. We immediately...view more took it back for them to look at. Although they could not tell us what was wrong by doing a “preliminary diagnostic,” they repeatedly told us that the new problem was just coincidental and had nothing to do with the work they did just days before. Unsatisfied with their explanation, we asked to have the ski back so we could have it looked at elsewhere. That’s when they drew up a bill for $100 for an hour of labor for the “diagnostic” which resulted in no explanation of the problem. After an extensive argument about the bill, the owner finally told us that he wasn’t going to charge us, but he did not want our business! What terrible business practice and atrocious customer service! We left explaining that he had not only lost our business, but that of everyone we could reach! The icing on the cake, once we finally got the ski back we pulled out of their parking lot only to witness oil free flowing out of the back end of the jet ski. We are having a really hard time believing that is coincidence! Save yourself the trouble and money and steer clear of Bryce!view less

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Bryce has a good reputation for boat sales and repairs, but their service has to be the worst on the planet! I have never been to a place where they treat customers like an interruption, especially being that they deal with such high priced transactions. After taking my boat/trailer in for $600 worth of service, Bryce had no interest in discussing the work, they could not tell me when the work would be done (or started), didn't thank me for my business and treated me like I wasn't wort...view morehy of stepping into their shop. Their communication over the phone and in person is horrible being that they all seemed ticked off about something. If you're not having fun any more, I think it's time to hang it up and get out of the business. If they keep treating customers like they do, that decision will be made for them. I'm done with Bryce and their attitude. I had to give them 1 star because no stars was not an option.view less

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Stay away, Bryce Marina and it...

Stay away, Bryce Marina and it's employees goes out of their way not to earn business. I knew the brand and model of boat I wanted to buy and had cash in hand. I waited over 15 minutes for anyone to acknowledge me. Finally a short thick man, who I believe is the owners son, looked up. This person couldn't be bothered to leave his chair at his desk. When I told what I was looking to buy the salesman was abrupt, rude and answered questions as if his day was being interrupted. I did res...view moreearch before going in and Bryce's web-site listed the boat I wanted to buy. The salesperson denied having it and said the manufacture's web-site was always wrong. I pointed out it was his own web site that listed the boat. He became even more belligerent and started swearing. At this point, I told him to *&^% off and left. Driving home I remembered I had gone to Bryce's 16 years earlier when I bought my current boat and was treated the same way! They didn't get my business then or now.view less

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After payment was made of almo...

After payment was made of almost $1,000, I simply asked to be shown the completed work. I am not sure why this would strike up anger in someone, but a heated argument ensued with their VP. The President also got involved, not to offer an appology, but to make excuses for their VP's actions.
The parting words from the VP were "you can kiss my a...".
Arrogant, argumentive behavior and extremly poor customer service will not get my repeat buisness.

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Serving The Lake Ontario Finger Lakes Area
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Bryce Marine

1682 Manitou RdRochesterNY 14626

(585) 352-9485

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Bryce Marine

1682 Manitou RdRochesterNY 14626

(585) 352-9485

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