In mybookOther Collection (edit)
Added to your other collection.
Removed From mybook!

We took this business out of your other collection.

Apple Transportation Inc

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

16

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Sponsored Links
Payment method:
check, debit
Category:
Trucking-Motor Freight
Other Information:

Specialties: Houses / Homes, Chauffeurs, Group Packages, Sedans

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Posted: 5/18/2016

Overall
Service

If I could rate this company with a negative number, I would. The school used this company to transport my disabled child. I was suspecting that there was something not quite right so I put a gps tracker in my child's book bag. I found out that the driver was was driving to extra places and stopping and visiting with people with my child in the card. Then in order to make up for the lost time, the driver was speeding to the destination. When I confronted the owner with this, he denied it.

Was this helpful?Yes
|
Flag Abuse

Posted: 3/6/2016

Overall

The driver was polite and accommodating, and the taxi itself was surprisingly clean and smelled really nice. They definitely put a lot of effort into making sure passengers are comfortable. I'll definitely be using this service again. It was actually cheaper than Lyft and Uber in my area as well.

Was this helpful?Yes
|
Flag Abuse

Posted: 10/22/2015

Overall

Worst cab service ever, rude receptionist and never even got the cab. If I could give 0 stars I would

Was this helpful?Yes
|
Flag Abuse

Posted: 9/30/2015

Overall

NO SHOWS!
unreliable, rude, don't return phone calls
go to the wrong address to pick you up and then show up an hour and a half late consistently

Was this helpful?Yes
|
Flag Abuse

Posted: 2/2/2015

Overall
bad phone number

when I try to call and say please try your number again Sorry Wow

Was this helpful?Yes
|
Flag Abuse

Posted: 11/23/2014

Overall

I waited for a half an hour in freezing temperatures for a cab. When I called to complain I was told it would "arrive soon". In the time it took for the cab to arrive, I had already called another cab company and arrived at the airport (for a cheaper price I might add) and then and only then did the driver call to ask where I was. They were a total of about 45 minutes late. There was zero communication between myself and the company. I nearly missed my flight because of their poor service. I'm currently waiting on a refund.

There have been many complaints similar to mine that I unfortunately found too late.

DO NOT DEAL WITH UNDER ANY CIRCUMSTANCES.

Was this helpful?Yes
|
Flag Abuse

Posted: 10/21/2013

Overall
One of my worst experiences!

HORRIBLE SERVICE!

I call the night before to make a 6:30 am reservation for a ride to the airport. They take an advance payment and things are ok.

I'm sitting impatiently at 6:40 am and there isn't a single word I've heard about this "oh-so-great" cab service. I call them and get told "sorry, we're running behind schedule" (that's an excuse acceptable if you're 2-5 mins late, not 10! That too at 6:30 am). I let it slide since I don't want to ruin the start to my pretty busy work week.

6:50 am There is still no cab! Are you kidding me? I call the cab service again, "it'll be another minute". I'm a little ticked off, so I say "I have a flight to catch to I'm a bi..." The representative HUNG UP!

Apple Transportation, let me give you a 101 on customer service, never f#€kin' hang up on your customer!

I travel across the country for work (just this week; Chicago on Monday, San Francisco on Thursday, and Los Angeles on Saturday) I'm taking cabs ALL OVER, so I do know how cab service needs to be like.

Was this helpful?Yes
|
Flag Abuse

Posted: 6/19/2013

Overall

do not use apple transportation. management treats their employees unfairly and show favoritism towards others. the new drivers that they have don't have a clue where they are going. I do not recommend using apple, they don't care about their clients or employees, they are getting to greedy with the money. a lot of the good drivers who have been there for years are gone thanks to management. thanks to apple, I have missed several appointments due to them being late picking me up. I have switched to another transportation company and I love it, no issues yet. apple doesn't even deserve a 1 star rating

Was this helpful?Yes
|
Flag Abuse

Posted: 11/21/2012

Overall
Do not ever use Apple. I tried...

Do not ever use Apple. I tried to take a taxi to a medical appointment, specifically to get an IV when I was sick and dehydrated. First, they could not find my location for about 2 hours. Every time I called they would say that the driver would be there in 15 minutes. I called back once and they admitted that he was lost and had no idea where to go, so I had to WALK SOMEWHERE ELSE that he could find. So, the place where I have to get an IV closes about 15 minutes after the taxi picks me up. I ask him if he can take me to another location, and he refused. He flat out said, "no" and offered no other options for me. He texted and talked to people on his phone the whole d=time that he was driving. He made me get out of the taxi after signing for my fee. Annoyed, I walk into the medical center and they say that I should probably go to the nearby one THAT I WANTED THE DRIVER TO TAKE ME TO. I decide not to annoy the nurses, and call Apple up to take me to the other address. The same taxi driver has to turn back around and pick me up again to take me to the place that I wanted. He drops me off there, comes in to go to the bathroom, and as I find out that they don't take my insurance, he asks if I'm okay. I say "Well, I have to go to the hospital now." and he says something like, "Well, good luck with that" and walks out.

They're unprofessional, uncaring, and have no sense of correct customer/service provider interaction. Please, never use this company. They do not deserve to be in business.

Was this helpful?Yes
|
Flag Abuse

Posted: 5/16/2012

Overall
I am a father of children that...

I am a father of children that goes to their school using Apple Transportation and I am very satisfied with the professional service that the drivers have shown. If there was a problem, it is very easy to reach the supervisor (Ernie DiSalvo) and he would make it right immediately so I really have nothing bad to say about Apple. If I needed someone to transport my kids, I would trust Apple.

Was this helpful?Yes
|
Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Apple Transportation Inc

375 Clay RdRochesterNY 14623

(585) 427-7330

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Apple Transportation Inc

375 Clay RdRochesterNY 14623

(585) 427-7330

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback