I've finally found my aluminum wheels for my car. I've looked everywhere for them even in magazines but they didn't have them. Even went to that city place they were horrible to me treated me like garbage. When I went to Action I saw A very nice lady named Julie and then she sent me to Don he dose wheels. Don and Julie got me the set of wheels I needed for a GREAT price and had great costumer service. My advice would be don't go to that city place go to Action
Action Auto Parts
- BBB Rating:
- Extra Phones:
Phone: (585) 424-3770
I called back today after calling last week for a part. Never got a return call as promised from "A". I originally talked to one girl "A" but got a different one today "J". The new parts rep "J" was rude and first gave me bad info on the part, then said she didn't really know the supplier and would not be able to help me. She "J" complained that a worker had done nothing but work on a radiator all morning. I asked to talk to the first rep "A" I talked to last week. "A" was more professional but I heard in the background the other rep "J" say to her about me "THE PART HAS TO BE PERFECT" to the woman I was on the phone with. I never asked for a "perfect" part but rather what the condition was, I think this is why "J" blew me off for the order. Anyway, I called a Chicago company and ordered my part. I will NEVER do BUSINESS with ACTION AUTO.
I am very sorry you feel that way. We try to treat all people with respect. It is VERY crazy with people comming and going with LOTS of lines. We try to get back to all our customers. At times we do fall short.sometimes the harder you try the bigger the hole gets. If you heard anything that might have offended you i do feel very bad, We are here to try to make your buying automotive parts easier, not harder. I am glad though you did get what you needed.
This store has had my business for a long time. I am a commercial shop. Almost every part they have sold me has been junk. They have crappy customer service and will just sell any part even if it is not the right one just to make a sale......with their no return policy. The only reason why i have returned for business is that they are down the street from me. My business has ended with them because of their way they do business. I highly do not reccomend this place of business.
I am very sorry to hear you are unhappy with ANYTHING we have provided. Please call me personally so I may fix your problems.