I'm usually a 5-star fan of Enterprise Rent-A-Car, but was a bit disappointed, a week ago, when I went to rent a car from them. I set up my reservation online, and called the rental office the morning of the day I wanted the rental, to set up a time for them to come pick me up, as I needed a ride to the rental office. Imagine my surprise, when I was told that they had NO ONE to pick me up, and I would have to make my way there, on my own! Seriously? Hello?? This is what you base YOUR ENTIRE ADVERTISING SCHEME ON, is "Enterprise, we pick you up!" Well, except when we don't! Since I needed the car on time, and couldn't wait for a friend to drive over to give me a ride, I called for a taxi, and "enjoyed" paying an extra $27 for what should have been a free ride, courtesy of Enterprise, to their offices. I'm not sure what the story was that day, but if you're doing to advertise a service, you'd better darn well make certain you actually perform that service for your customers!
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Our rental Camray's tire went flat overnight while at a local motel. Thrifty employee Andrew quickly responded to our call the following morning and brought us a replacement vehicle with minimal delay. When we returned home to Phoenix a week later, I realized that I'd left my sunglasses in the rental vehicle. When I phoned, it was Andrew who answered. My sunglasses arrived by mail three days later. We appreciate Andrew's professionalism and courtesy and we will certainly rent from Thrifty on our return to Rochester.
I travel frequently for my job. It is important for me to feel comfortable when I am away from home. National takes all of the stress out of renting a car! My car is ready as soon as I arrive; I just have to pick up my key. The cars are always clean and in perfect condition - and what a variety! The staff is very friendly and accommodating. I find myself looking forward to getting my "new car" each trip. And I love my own car! National is in a league of its own.
Excellent Service !!! Wonderful people! I have been renting cars from Enterprise for a long time. They have never let me down. The rates are amazingly reasonable and affordable. Their cars are all new , or almost new. They even gave me a ride home. What more one ask for ?
Best car rental place in Rochester airport.....my flight was delayed due to bad weather and i was unable to get to the airport and they didnt charge for the extra time i had the car....always friendly helpful staff and my vehicle of choice is always ready!!!
I rented a vehicle from Enterprise about a week ago. The vehicle was clean and practically brand new. The service from the staff inside was friendly and professional. I would definitely use their service again and I would highly recommend them to others.
The Tahoe was a very nice vehicle to drive. However I don't believe it was cleaned from the previous driver. Over all it was dirty inside and out. I had to stop and wash the vehicle and vacuum quickly before picking up customers for lunch.
The service was perfect. Girl,at counter was great. The mini van I got the windows were super dirty. White spots all over the windows. I had to stop home and clean all the windows before leaving. Other than that it was a good experience.
The service was excellent in spite of arriving on a delayed late flight. The return was quick and painless, plus the weekly rate was much better than any of your competitors.
Great customer service and reliability. The staff is very friendly and accommodating. This is always my go to company for car rentals. Thanks for the good experiences.