I'm usually a 5-star fan of Enterprise Rent-A-Car, but was a bit disappointed, a week ago, when I went to rent a car from them. I set up my reservation online, and called the rental office the morning of the day I wanted the rental, to set up a time for them to come pick me up, as I needed a ride to the rental office. Imagine my surprise, when I was told that they had NO ONE to pick me up, and I would have to make my way there, on my own! Seriously? Hello?? This is what you base YOUR ENTIRE ADVERTISING SCHEME ON, is "Enterprise, we pick you up!" Well, except when we don't! Since I needed the car on time, and couldn't wait for a friend to drive over to give me a ride, I called for a taxi, and "enjoyed" paying an extra $27 for what should have been a free ride, courtesy of Enterprise, to their offices. I'm not sure what the story was that day, but if you're doing to advertise a service, you'd better darn well make certain you actually perform that service for your customers!
Being students at RIT we had to find good, affordable, safe self storage for the summer. After calling nearly all the places in the city of Rochester we finally found High Falls Self Storage! One phone call and the manager, Matt, had us sold, rented a U-Haul and moved in within 4 hours at a price that was lower then the lowest price for just the storage unit alone at the other places. No deposit, No additional fee's, this place has security and is very cool! We have told many of our friends about this place and intend to use it for next summer as well!
Our rental Camray's tire went flat overnight while at a local motel. Thrifty employee Andrew quickly responded to our call the following morning and brought us a replacement vehicle with minimal delay. When we returned home to Phoenix a week later, I realized that I'd left my sunglasses in the rental vehicle. When I phoned, it was Andrew who answered. My sunglasses arrived by mail three days later. We appreciate Andrew's professionalism and courtesy and we will certainly rent from Thrifty on our return to Rochester.