I don't know what that one lady was talking about. I've been to upstate vape multiple times and by far it is my favorite vape shop in the city. I will not go anywhere else simply because the customer service I received at upstate vape is by far second to none than any other vape store i have ever been in. they're very very friendly, incredibly knowledgeable, and they absolutely standby all of their products 100 percent of the time. they have a plethora of flavors that are bound to get you hooked, and great staff. I would never go anywhere else or ever recommend anywhere else to any of my friends or anybody else interested in electronic cigarettes.