We have BPG warranty and had to use this guy. He was a no call and no show 4 times. I had to call him each time and he always said he would be there in 30 minutes and never would show up. We used him (or tried to) back in Oct. 2014 and I still have not heard from him. We had to pay out of pocket for a different plumber that was not totally covered by BPG.
Also this guy cussed at me and told me I was a liar that I never called him, he was so rude. I would NEVER recommend him to anyone.
We ended up using Oceanside Plumbing they came the same day in and out with everything working again.