My daughter purchased a used bike several months ago. She got a great deal and the staff was very friendly and helpful. There was a problem with the paperwork on the bike, and Jeff called us personally to fill her in on the issues. The professionalism and sincerity from Jeff and everyone at the dealer couldn't be beat. Jeff took control of the issue, was extremely generous with a solution, and in the end, my daughter walked away very happy and completely satisfied without exception. This dealer is 150 miles one way from us, and we will go back there again for our next purchase. I almost traded in my old bike, but the one I was interested in was already sold! Thank you Jeff and all the folks that made my daughters potentially terrible experience a shining example on how you folks take care of your customers. And if this is how you satisfy your used bike customers, I'll be back down buying my next new bike! I did like that Ultra!
2705 Frontage Rd NWRoanoke, VA 24017
From Business: Property Location When you stay at Extended Stay America - Roanoke - Airport in Roanoke, you'll be near the airport and close to Valley View Mall and Virginia Museu…
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My family has purchased both Hyundai's & VW's at First Team and also had them serviced there. Everyone says 'don't go the the dealer for service' but First Team is an exception. If you want FREE service, this is not the place to go. If you want GREAT service, this is the ONLY place to go. They have been wonderful. Nice waiting room, shuttle for the longer service, knowledgible techs.
This being our third purchase at First Team we are as pleased with the service and down-to-earth professionalism as ever. Tracy Thomasson is an absolute pleasure to work with as a salesman who both knows his job and how to treat his customers. We always look her first and always leave satisfied.