In response to Mr. Stephen's post, Cyberline Computers has always gone above and beyond the ensure customer satisfaction for our guests. The buyer did in fact come in with his wife to purchase a used iMac computer. The 2008 date he is referring to is the "about this mac" date which refers to the processor's build date. I explained that this unit was refurbished and was a 2010 model based on the system's serial number and purchase history. The sale price was for $899 and the unit's specs were the dual core cpu 4gb of ram a 320gb hard drive super drive dvd and cd burner OSX 10.10.5 yosemite, office 2011, and Adobe Creative suite cs5. And then there was a $50 charge for data transfer. The client had over 120gb of data that normally takes about 3-4 hrs to transfer. The normal data transfer cost is $90/hr. Which in this case, we saved the client $$ for their purchase and they took home our external hard drive to transfer data because Steve didn't want to wait or pay the offered $90 data transfer fee which I felt was more than fair, nontheless, we settled for $50 on top of the iMac purchase price. His total sale was $997.69 after tax for all services rendered. We have a posted policy of 20% restocking fee for any nondefective returns and a 25% restocking fee when a product was delivered or if data has been transfered. Now that extra 5% applies to his unit because we take data very seriously and we will have to wipe his data off the unit and reload it to factory settings, as well as reduce the price of the unit to resell it. We offered many different solutions for the guest but he refused all of them, threatened to post negative feedback, he has disputed the whole $997.69 with his card company for a full refund, and still has the iMac in his possession. He purchased this for his wife, and his wife has no complaints or issues with it. We were straight up and honest about the condition and even allowed the guest to ask any questions before during and after the sale took place. The iMac was sold on 9/17/15 and on 10/3/15 I have to answer a charge back from our bank, and try to resolve this matter the best way possible. With the client not willing to accept posted terms, it's very difficult, but we have always and will forever stand behind our staff, our products, and our service. Steve contacted us on 9/29/15 and told me that he wants his money back and he was thinking about returning this iMac because he can get one on eBay for $500 all day. I kindly informed him that he could find similar units, but not one like we sold him because of all the extra hardware and software that had been added, and we also give him a 90 day warranty on the product which an online vendor or seller will not because to offer. So I firmly believe this negative outcome all came about because Steve felt he over paid by $400 for a unit he felt he could get for a better price, and then when I told him about the restocking fee, he would have lost $225 on this unit and not came out getting a better deal online. We always price our products very fair and competitive, the online business hurts alot of local businesses because they can buy items in bulk and offer sales on items with deeper discounts then retail and service shops can compete with. I am saddened of the loss of a client, however, we stand by our actions, and we know that despite this negative feedback, our loyal clients in the Roanoke Valley, have experienced, stellar service, and will continue to choose Cyberline for all their service and sales needs for years to come.
I experienced a hard drive failure on my Dell laptop earlier this week. Boot up failure was accompanied by a dreaded click, click click sound. I took my laptop and power cord to PC Land on Williamson Road at the recommendation of my son who said he purchases products from and has received solid advice from employees in this store for some time. When I arrived on Monday, Dustin confirmed that the drive had failed and proceeded to pull it from my laptop. He took me to the hardware counter and explained the features, benefits and price points of the different replacement options available to me. I selected a Toshiba 1 TB replacement drive and asked it it were possible for them to recover any of the data from my failed drive to the new one. While I was there, Dustin connected my failed drive to a computer on a workbench and advised he could see some data so a partial recovery was possible and said he would try to recover as much data as possible. I agreed to have them re-install Windows 7 and pay the small amount for the labor to recover whatever was possible from my old drive. Dustin called several days later to advise my laptop was ready for pick up and when I got it back EVERYTHING stored on the old failed drive had been successfully transferred to my new one. In addition, much of the application software was also mapped to the new drive. After receiving my laptop I went online and learned their price for new drives was very reasonable and was actually the same as or better than those at Best Buy. In my opinion, the employees at PC Land were far more knowledgeable and helpful than those I've worked with in other competitive businesses. All the employees at PC Land were geeks and really seemed to love and stay up with technology. I couldn't be more pleased with my experience or the service and product they provided. In the past I usually shop online or at best Buy, but going forward I will take all my computer business to this PC Land and will encourage all my friends to do likewise. By doing so and supporting this small business I hope we will continue to keep a knowledgeable and service oriented resource like this in Roanoke.
Cyberline has great local business to business IT services. A++ I've had great same day service on several occasions. We also have had data recovery and windows upgrades. These guys know how to get the job done!