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Cave Spring Family Practice

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Business Details


Regular Hours

Sat - SunClosed

Family Practice
Payment method:
discover, check, debit

Deyerle, Lisa M, Md - Cave Spring Family Practice

Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Physicians & Surgeons, Osteopathic Manipulative Treatment

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RUDE FRONT OFFICE STAFF!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been going to this office for years because my family goes there. I don't have to go to the doctor very often.

Everytime I go I wait minimum 30 minutes in the waiting area and almost the same for the doctor.

I have NEVER had a pleasant experience with the front office staff. They are so rude on the phone and are never able to get you in for a sick visit. What's the point? I just called this morning and t
... view more

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Lisa Deyerle = Good, Staff = VERY bad

It is sad that I feel like looking for a new doctor just because of the receptionists at CS Family Practice. Just today I went in and was treated as if I did not even exist. The nurse did a fantastic job, but upon leaving I wondered why I was even a patient there. This would be an awesome place if they would fire the receptionist -- I think they already chose to let one go. Keep going with that attitude and get rid o... view more

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Went to see Dr. Kelleher the other day and was astonished at how little knowledge he had. The front office was in disarray and when I asked for help the office Manager, Barbara Williams, was clueless. Apparently when the other receptionist goes to lunch she takes over, but has no clue how to run an office. Was very rude and disrespectful. As a patient who feels crummy when they come to the doctor’s office they want t... view more

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Scott Hippeard is an Excellent Doctor

I would have to agree with the other comments on this board. The nurses and doctors at Cave Spring Family Practice are excellent.

The receptionists are ridiculously inept. They are usually too busy carrying on personal conversations, eating, or on personal phone calls to do their jobs properly.

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Office staff rude, unhelpful, unprofessional!

It's such a shame that that the doctors at CS Family Practice are excellent but I will not return there or recommend the practice due to the imcompetent office staff. Everytime I have called to make an appt or to have a nurse call me back it has NOTHING BUT A DISASTER! I was called HONEY! ""Oh, Honey, we just don't do that here. I had seen the doctor who told me to call back if I was not better within 3 days an... view more

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Dr. Dyerle = Compassion

I've been going to Dr. Deyerle for 6 years and I'm thoroughly satisifed with her expertise. She has always taken the time to talk to me and answer any questions I have, and I never feel like I'm being rushed out the door. The first time I went to her was when I was bitten my a dog (on my eye!) - Dr. Deyerle told me to come in right away, and treated my eye and stitched me right up(totally beat the line at the ER hah... view more

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Ignorant, narrow-minded staff and uneducated doctors.

Unless you desire to be spoken to like you are a complete idiot, or want a doctor who has to look up basic medical knowledge on his Blackberry every visit this practice is not for you! With the exception of one receptionist, I have found the staff at this practice to be entirely uncooperative and often outright abrasive. Thumbs down...way down.

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Cave Spring Family Practice

4901 Brambleton AveRoanokeVA 24018

(540) 777-4000

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Cave Spring Family Practice

4901 Brambleton AveRoanokeVA 24018

(540) 777-4000

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