Great price for 10 day rental, but the detailing of the car left some things to be desired. The interior of the car was not very clean, food stains on the door panels, windshield washer was completely empty I discovered when I needed it most, and the Onstar system was in demonstration mode so you have to hear the incessant message from Onstar every time you start the vehicle... Annoying! But the service representatives were nice and helpful and offered reimbursement for my hassles. 5 stars next time maybe.
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Nice guy was doing the best he could but thiis location was very busy and only one man handling all the customers. I saw at least 4or 5 other people(I assume they were the drivers, car washers and sales people) but not a single one could help out with rentals. I had a rental for a SUV at 8 am but they did not have one available until 1 pm so we left very late for our out of state spring break trip.
Tim and his staff run an outstanding branch. Quick and courteous with the car clean and ready to go with a full tank of gas. The only thing better I could hope for would be a Daleville location closer to my Botetourt home but this Hollins location beats having to deal with the airport traffic/parking etc... Great job!!!