I called many place to get a quote on fixing my gas stove. I knew what was wrong with it and exactly what I needed fix. The problem was everyone else in Roanoke wanted to charge me to come out and tell me what was wrong THEN they would give me the quote on fixing my stove. Austins Appliance gave me an exact quote on the phone for what it would cost me for them to fix my problem. They were very nice and gave me no hassels. I highly recommend them!