I picked up my two piece suit from pro clean on Monday 11-16-15. Imagine my surprise when I was going to wear it to an event. It smelled musky and had the same spot on it that was supposed to be moved. I Took it back 11-17-15 and I was asked what the spot was. It might have been food and I was not sure. But it was on the front of the suit jacket and I assumed it was food. The (employee) Mary then informed me that pro clean does not remove food during the cleaning process and that they can only remove oil products. I then questioned her about the odor of the suit and all she could say was nothing was let out of pro clean without being thoroughly cleaned. REALLY. I then asked why the lining of the back of the skirt was still wrinkled and I was informed that pro clean does not do lining as part of the dry cleaning process. Indifferent is the polite term I will use for the service and attitude I received from your employees. As I was leaving Mary waited until I was almost to the door before saying in a very sarcastic voice "have a nice day" I stopped turned around not believing how it was said and decided to just say "thank you" in a pleasant voice. Why is it so difficult to help a paying customer solve an issue. Where are the social and business manners of your employees? By the way the function I attended Monday night was my swearing in ceremony as Councilwoman/May Pro tem for the city of Riverview. Yes I was one of the council people who helped approve your building the strip mall that is part of pro clean. Disappointment only begins to describe my attitude towards pro clean of Riverview. Will I be back, only to pick up my suit. Will I support pro clean of Riverview? Only you as management will be able to answer that question. Will I caution people who are going to use your dry cleaning facility?
Again management needs to set a higher standard for its employees. Lynn B.