I had an decent experience Horbett Heating & Cooling in December 2013. They were always pleasant and professional on the phone, but the guys who came to do work on my hydronic heating system were morons. They came out to replace my electric pump and put it on backwards. The system was making really loud bangs so I called the company and Ken Horbett Jr. came out. He was kind and assured me that the company would fix the issue for free, but he had no idea what the problem was. I looked at the system myself and realized that the flow was backwards, let them know what the problem was, and they eventually did come sort it out. It took them over a month because the winter of '13-'14 was brutally cold and there were other customers without any heat at all. The secretary did call to formally apologize and I would give them another chance.
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