It started out so promising. I thought by paying the highest price for a Class A Diesel rental would insure quality - WRONG. The RV was not close to being ready, the walk-through was shortened due to issues with the RV itself. Jacks, A/C, mirror were all broken. The broken mirror lead to a minor scrape that turned in to a full blown claim by my insurance. The worst part was the lack of empathy on the poor experience and expenses. Like one of the other ratings, it was all about the money. So Premier saved hundreds of dollars at the expense of the customer. Further, communication was also an issue after I returned. Had to send lots of e-mails and make several phone calls, all of which were not returned or returned late. Too bad. What a promising opportunity. I WILL NEVER DO BUSINESS with this organization again.