First off I would like to express my sincere distress at the nasty accussations hurled at J&M Carports and Mr. Henry personally Mr. Henry leases out the car lot to a dealer and is in no way affiliated with them. There is a budget truck repair there that is also leased out that Mr Henry is not affiliated with. J&M has had 9 years of a very successful business with many satisfied customers. No commission is ever collected until a contract is approved and signed by the purchaser. Which in this case was. The carport in question had a special design around the door openings which had not been dealt with before. Interstate went over the corrections with Mr. Henry and then Mr. Henry wrote a very nice email to her that very evening. She was called numerous times with no reply from her. When Catherine Stoll called and cancelled her order her credit card was immediately credited back to her with a follow up call letting her know the credit had gone through and a copy of the refund was also sent in the mail that very same day. Mr. Henry did not hang up on her he said he was willing to discount his commission from 12 t0 10% and Catherine Stoll she was not prepared to pay that amount and he informed her then that he chose not to participate but he appreciated her calling and then hung up. She and her husband were extremely friendly and seemed to get along well with Mr. Henry. I am very sorry she feels this way. This building is very old and does not look like a location for a slasher movie. Some people can be very self-righteous.